SPOC Administrator - Harlow inHarlow inHarlow PUBLISHED THU 14 NOV 2024

• First point of contact for the center ensuring all calls are dealt with as appropriate, signposting where necessary
• Logging all information onto SystmOne, including appointments, referrals, post, telephone information, contact details, maintaining a high level of accuracy and tact.
• To respond to and deal with a variety of often complex booking requests in a timely manner, whether by telephone or in person.
• Liaise closely with parents and guardians of patients for correspondence, appointments, information and with those who Do Not Attend (DNA)
• Managing reception at Child Development Centre dealing with all visitors as first point o f contact. This can also involve dealing with emotional families.
• Provide comprehensive administrative support to all services, liaising with clinicians and administrative colleagues where appropriate
• Assisting with referrals for all services, including Community Paediatrics, Occupational Therapy and Physiotherapy, amongst others
• Booking appointments for all services and, where applicable, being mindful of the 18- w e e k Referral to Treatment (RTT) pathway
• Liaising with parents and outside agencies to obtain information
• Liaise with multiple clinicians coordinating any multidisciplinary meetings and appointments such as the Communication Disorder Assessment Clinic (CDAC)
• Assisting with managing doctors rotas for annual leave, meetings etc.

• First point of contact for the center ensuring all calls are dealt with as appropriate, signposting where necessary
• Logging all information onto SystmOne, including appointments, referrals, post, telephone information, contact details, maintaining a high level of accuracy and tact.
• To respond to and deal with a variety of often complex booking requests in a timely manner, whether by telephone or in person.
• Liaise closely with parents and guardians of patients for correspondence, appointments, information and with those who Do Not Attend (DNA)
• Managing reception at Child Development Centre dealing with all visitors as first point o f contact. This can also involve dealing with emotional families.
• Provide comprehensive administrative support to all services, liaising with clinicians and administrative colleagues where appropriate
• Assisting with referrals for all services, including Community Paediatrics, Occupational Therapy and Physiotherapy, amongst others
• Booking appointments for all services and, where applicable, being mindful of the 18- w e e k Referral to Treatment (RTT) pathway
• Liaising with parents and outside agencies to obtain information
• Liaise with multiple clinicians coordinating any multidisciplinary meetings and appointments such as the Communication Disorder Assessment Clinic (CDAC)
• Assisting with managing doctors rotas for annual leave, meetings etc.

About us

As aSPOC Administrator(Single Point Of Contact), you'll be part of our valued team receiving access to exclusive rewards and benefits including:

• Starting salary of £23,100 with group pension.
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
• The pride of working for an organisation committed to the highest clinical and quality standards:with a number of our rated services holding good or outstanding ratings from the Care Quality CommissionThe Ideal Candidate

  Essential

  • GCSE English and Maths, Grade C and above, or equivalent qualification
  • Experience within an administrative role or experience of working in a customer service environment
  • Excellent communication and interpersonal skills, both verbally and written, to all levels both internally and externally
  • Effectively prioritises and coordinates own work alongside work of others
  • Ability to use Microsoft Office packages

  Desirable

  • NVQ 3 or equivalent experience
  • Experience of working within Childrens Services or in an NHS environment Experience of using SystmOne
  • Understanding of safeguarding principles