Audiology Receptionist (Internal Only) inMacclesfield inMacclesfield PUBLISHED
MON 9 DEC 2024
East Cheshire NHS Trust r42V6PtN
Candidates should possess strong computer skills, a professional telephone manner, and an empathetic approach to communicating with patients. The position requires 22.5 hours per week and offers training opportunities, including mandatory annual training. Interested applicants must submit a Short Application Form via email, clearly indicating the role they are applying for, and are encouraged to review the Trust's careers webpage for further information.
**This position is open to staff working at the Trust in the 'ECT Family' this includes currentEast Cheshire NHS Trust employees,both NHSP and ECT bank staff, ISS staff and volunteers at the Trust. Unfortunately, we cannot accept applications from applicants not listed within these groups. **
**If you would like to apply for this position please complete the attached Short Application Form and email this to the Recruitment Team at: clearly marking for which vacancy you are applying for in the Subject Header of the email. Please note applications received after the closing date and time will not be accepted**.
The adult Audiology team need a friendly, compassionate Receptionist to meet and Greet patients as required , answer phone calls and help with other reception/ administrative tasks as required,providing the highest possible service and care for the hearing impaired across East Cheshire.
We have recently been UKAS accredited and this is the gold standard for Physiological care within the UK, of which we are very proud. You will be trained as required and we have monthly team meetings of which you will be involved. Your input into the service and your opinions will be very valued. You will be required to undertake annual mandatory training as required by the Trust and any additional training you may require will be forthcoming.
Hours per week: 22.5
Meet and greet patients, answer the telephone , help with patient queries, check stock as it arrives and book onto the electronic stock control module, advise the booking team as required when ear moulds are received so that appointments can be made, give out batteries and slim tubes for hearing aids and liaise with clinical , booking and Hub staff as required.
We are looking for an empathic person who can adapt their approach to dealing with the hearing impaired over the telephone and in person. Computer literacy is a must have as is a professional and helpful telephone manner and the willingness to help the patient and liaise with other staff members.
About us
Please read the attached Applicant Pack prior to completing your application form to find out more information.
Please download a copy of the Job Description and Person Specification located under the Supporting documents heading to read more about the advertised role.
As part of making your application we encourage you to review the Trusts Careers webpage www.jobsincare.com/job/jbnsltp7 for more information about working for East Cheshire NHS Trust.
We are an equal opportunities employer and welcome all applications irrespective of age, disability, gender, sexual orientation, race or religion. The Trust is a Disability Confident Leader and as such, applicants with disabilities will be offered an interview providing they meet the minimum criteria for the post (outlined in the Person Specification).
Applicants are advised to apply early as we reserve the right to close the advert prior to the advertised closing date should we receive a large number of applications.
We look forward to receiving your application.
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