Customer Service Advisor inAran Court Care Home inAran Court Care Home PUBLISHED FRI 25 OCT 2024

PERMANENT

Avery Healthcare Group Ltd. rU0DtSVz

The Customer Service Advisor position at Aran Court Care Home, part of Avery Healthcare Group Ltd., focuses on creating a welcoming environment as the first point of contact for residents and visitors, both in person and over the phone. Key responsibilities include managing the reception area, facilitating show rounds, handling sales inquiries through to admissions, and assisting the Home Administrator. The ideal candidate will possess strong interpersonal skills, a professional telephone manner, and proficiency in MS Suite, ideally with at least two years of customer service experience.

Candidates must embody the organisation's values of caring, support, honesty, respect, and accountability, and maintain a positive attitude towards residents and visitors. Avery Healthcare is committed to recognizing and supporting its staff through career development opportunities and various employee benefits. Employment will require a DBS Disclosure check and proof of eligibility to work in the UK.

The role of a Customer Service Advisor at Avery Healthcare involves providing a positive and welcoming public image, supporting the Home, and actively managing sales enquiries through to admissions. This position requires effective interpersonal skills, a professional telephone manner, and computer literacy with a good working knowledge of MS Suite. The successful candidate will live the organisation's values of caring, supportive, honest, respectful, and accountable.

As a Customer Service Advisor, your primary focus will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person and by telephone. Your responsibilities will include managing the reception area, supporting the process of show rounds, actively following up and managing any sales enquiries through to admissions, and assisting the Home Administrator as required.

About us
Package Description:
At Avery Healthcare we believe in caring for those who care for our residents; we recognise and celebrate our hard-working colleagues, support your career development with a variety of apprenticeships, and provide you with access to a range of leisure and retail discounts.
We are now seeking a well-organised, enthusiastic, and dedicated individual to join our friendly, award-winning team as Customer Service Advisor.
ABOUT THE ROLE
Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone.
Other responsibilities will include:

Being responsible for the reception area and ensure it is always presented to a high standard.

Supporting with the process of show rounds.

Actively following up and manage any sales enquiries through to admissions.

Assisting the Home Administrator as required.
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.
Our ideal candidate must:

Have effective interpersonal skills and professional telephone manner.

Be computer literate with a good working knowledge of MS Suite.

Demonstrate a positive attitude to all residents and visitors.

Ideally have previous experience in working in a customer service role for a minimum of two years.
ABOUT AVERY
As one of the largest providers of luxury elderly care homes in the UK, we believe that the later years of our residents' lives should be as enriching as any other.Our vision of creating meaningful lives together is reached by the exceptional care and experience we proudly offer throughout our growing portfolio of over 100 care homes whilst establishing ourselves as the preferred choice for residents and employees.
Please note this role will require:

A DBS Disclosure check, the cost of which will be met by Avery Healthcare.

Proof of eligibility to work in the UK.

More information related to this job opportunity, from jobsincare:

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To work as a Customer Service Advisor in the UK, you should possess a variety of skills and qualities that will enable you to effectively assist customers and enhance their experience. Here are some important skills needed for the role:

1. Communication Skills: Strong verbal and written communication skills are essential for explaining information clearly and listening to customer inquiries and concerns.

2. Interpersonal Skills: The ability to build rapport with customers, work well in a team, and interact politely with people from diverse backgrounds is crucial.

3. Problem-Solving Skills: You should be able to quickly assess situations, understand customer needs, and offer effective solutions to problems.

4. Customer Focus: A genuine interest in helping others and a commitment to providing excellent service are key attributes for a successful Customer Service Advisor.

5. Patience and Empathy: Dealing with frustrated or upset customers requires a patient demeanor and the ability to empathize with their feelings.

6. Attention to Detail: Being able to accurately capture customer information and ensure that all customer transactions or inquiries are handled correctly is important.

7. Time Management: Effective prioritization and the ability to manage multiple tasks while maintaining a high level of service can improve overall efficiency.

8. Adaptability: The ability to adjust to changing situations, new products, or services and customer preferences is vital in a fast-paced work environment.

9. Computer Literacy: Familiarity with customer relationship management (CRM) software, Microsoft Office products, and other relevant technology is often required.

10. Teamwork: Collaborating with colleagues to ensure a seamless customer experience is important, as many customer service roles can involve working as part of a team.

11. Conflict Resolution: Skills in managing and resolving conflicts are beneficial when dealing with challenging customer interactions.

12. Product Knowledge: Understanding the products or services offered by your employer will help you provide accurate information and advise customers effectively.

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