Based in Truro or Bodmin with some remote work flexibility, the post holder will play a vital role in facilitating the core purposes of integrated care systems, which aim to improve health outcomes, tackle inequalities, enhance productivity, and support broader social development within the NHS framework.
An exciting opportunity has arisen for an administration support officer to join the planned care and cancer team and referral management service to provide a comprehensive, effective and professional business support service to the programme of care lead of the Cornwall & Isles of Scilly Integrated Care Board (ICB).
The post holder will have proven and relevant administration and/or business support experience and will manage the day to day running of the team in a confident and effective manner. The post holder will have strong prioritisation and excellent organisational and communication skills, and the ability to remain calm in a busy and dynamic environment. Flexibility and working at pace to strict deadlines are key. This role requires the ability to manage many competing priorities, to work logically, and to work on your own initiative and as part of a team.
The role will be based in our office in Bodmin or Truro, with the option of some remote working.
All roles in the integrated care board (ICB) share a common purpose and responsibility to meet the four core purposes of integrated care systems (ICS); to improve outcomes in population health and healthcare; to tackle inequalities in outcomes, experience and access; to enhance productivity and value for money and to help the National Health Service (NHS) support broader social and economic development.
Provide a comprehensive, professional, effective and efficient administration service including the management of multiple diaries to arrange meetings and events as required, requiring good negotiation skills to secure mutually agreed outcomes
To be responsible for organising team meetings including the effective management of the calendar and emails ensuring timescales, report requirements, deadlines etc. are met.
About us
Develop effective working relationships within broad range of internal and external stakeholders. This includes developing an effective communication network within the business support team, senior executives, and health and social care partners, voluntary and public sector organisations.
Act as the primary point of contact for a range of business administration activities, with delegated lead responsibility for recording absence, training and appraisals for the relevant teams.
Timely production of papers and other documents for internal and external meetings, of which some will also relate to cross system-wide meetings including the drafting of high quality documents (emails, letters, presentations), with varying degree of instruction or support.
Transcribing of minutes and notes at formal and informal meetings as required
Ability to manage own workload and to be proactive whilst recognising boundaries of authority, knowledge and skills
Proactively horizon scan for risks or opportunities where you can make recommendations to develop or improve to processes, procedures or methods of working within the team
Plan, organise and balance competing priorities ensuring that you are task and result focussed to ensure deadlines are met and outcomes achieved whilst providing an efficient and effective administrative service.
Undertake reporting of information, including collating reports for the line manager team highlighting any risks or outstanding actions
Ability to change to react quickly to changing demands and circumstances dealing with all matters confidentially, sensitively and with integrity.
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