Receptionist - BankinCobham inCobhamPUBLISHED WED 12 MAR 2025

BANK

Avery Healthcare Group Ltd.rU0DtSVz

Opportunity to join an award-winning team known for delivering exceptional care.

First point of contact with residents and visitors, allowing for meaningful interactions.

Professional development and growth opportunities in a supportive environment.

Strong emphasis on teamwork and a close-knit company culture.

Develop and improve communication and problem-solving skills in a dynamic setting.

Involvement in maintaining a welcoming and tidy reception area, contributing to the overall atmosphere of the home.

Positive impact on residents' lives through high-quality customer service and support.

Join our award-winning team at Avery Healthcare in Cobham as a Receptionist - Bank and step into a role where your kindness and enthusiasm will shine! As the first point of contact for our residents and visitors, you'll deliver exceptional customer service and help create a warm, welcoming atmosphere. In addition to answering calls and managing inquiries, you'll also provide essential administrative support, maintaining our databases and liaising with housekeeping to ensure our reception area remains pristine.

At Avery, we truly value the dedication of our team members and are committed to offering a supportive and empowering working environment. You'll not only be making a positive impact on our residents' lives each day but also have plenty of opportunities to grow your career with us. If you're a compassionate individual with strong communication skills and a friendly disposition, we'd love to hear from you! Join us and discover why Avery is the preferred choice for those looking to make a difference in the care industry.

Opportunity to join an award-winning team known for delivering exceptional care.

First point of contact with residents and visitors, allowing for meaningful interactions.

Professional development and growth opportunities in a supportive environment.

Strong emphasis on teamwork and a close-knit company culture.

Develop and improve communication and problem-solving skills in a dynamic setting.

Involvement in maintaining a welcoming and tidy reception area, contributing to the overall atmosphere of the home.

Positive impact on residents' lives through high-quality customer service and support.

This role as a Receptionist at Avery Healthcare in Cobham offers a warm, enthusiastic, and dedicated individual the opportunity to join an award-winning team. The focus will be on providing professional, high-quality customer service as the first point of contact within the home, as well as a range of administrative services.

As a Receptionist, your responsibilities will include answering the telephone and responding to enquiries, redirecting calls to relevant staff, and recording messages accordingly. You will also be required to complete reception-related administration, maintain databases, and provide administrative assistance as required by the General Manager. Additionally, you will be responsible for maintaining the general tidiness of the reception area, liaising with Housekeeping to ensure standards are maintained.

About us
Package Description: At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and were here to celebrate and support you every step of the way.When you join us, youll be making a positive impact on residents lives every day your compassion and dedication truly make a difference. Were committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, youll experience a culture that values respect, compassion, and a shared commitment to exceptional care.Were now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Receptionist. If this sounds like the place for you, wed love to hear from you!
ABOUT THE ROLE
Your focus as a receptionist will be to offer professional, high quality customer service as first point of contact within the home as well as providing a range of administrative services.
Other responsibilitieswillinclude:

Answering the telephone and responding to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.

Completingreception-related administration,maintainingdatabases,and providing administrativeassistanceas required by the General Manager.

Maintainingthe general tidiness of the reception area, liaising with Housekeeping to ensure standards aremaintained.
ABOUT YOU
To be successful in your application, you will live our values of caring, supportive, honest, respectful and accountable in all that you do.
Our ideal candidatemust:

Have excellent communication skills both verbal and written.

Be confident in using computers.

Have a positive,friendly,and welcoming attitude.

Havepreviousexposure to problem-solving and client complaints.
ABOUT AVERY
At Avery, were not just one of the UKs largest providers of luxury elderly care homes were a place where people love to work. We believe that the later years of life should be as enriching as any other, and were passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.
Please note this role will require:

ADBS Disclosure check, the cost of which will be met by Avery Healthcare.

Proof of eligibility to work in the UK.
This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

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Useful skills for a Receptionist - Bank: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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Receptionist - BankinCobhaminCobhamPUBLISHED WED 12 MAR 2025

Avery Healthcare Group Ltd.rU0DtSVz

Receptionist - BankinCobham inCobhamPUBLISHED WED 12 MAR 2025