Medical Receptionist / Administrator inScarborough inScarborough PUBLISHED
TUE 29 OCT 2024
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The role requires an experienced medical receptionist to join the team at Hackness Road Surgery. The successful candidate will serve as the first point of contact for patients, directing them to the appropriate services and healthcare professionals with courtesy and efficiency. Key responsibilities include managing a busy workload, providing clerical and administrative support, and maintaining effective communication between patients and the healthcare team.
Candidates must possess excellent organizational and communication skills, demonstrate a non-judgmental and professional demeanor, and handle confidential patient information with the utmost care. Experience in a fast-paced environment is essential, and familiarity with the SystmOne or EMIS web systems is advantageous. Full training and support will be provided. The position emphasizes teamwork, a positive attitude, and an ability to prioritize tasks effectively.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. The successful candidate must have experience working in a busy environment at a fast pace and must have excellent organisation and communication skills to help prioritise workload and ensure smooth running of day-to-day tasks within General Practice.
To promote the practice to ensure a consistent growth in list size.
Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team.
It is expected that you will conduct yourself with tact, sympathy, and efficiency and remain pleasant at all times.
Particular attention is drawn to the confidential nature of this post. All patients diagnosis and treatments must be held in the STRICTEST CONFIDENCE at all times.
Job description
We are looking for an experienced receptionist to join our friendly team at Hackness Road Surgery.
As a member of frontline staff you will be the first point of contact for our service users and visitors. You will need to be non-judgmental with excellent communication and listening skills. You must be able to deal objectively and professionally in a calm and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies. Prioritising a busy workload, being a good team player and possessing the ability to deal with a wide range of clerical and administration duties in a busy environment is also required. Knowledge of the SystmOne clinical system would be an advantage; full training and support would be offered to the successful applicant.
About us
Job description
We are looking for an experienced receptionist to join our friendly team at Hackness Road Surgery.
As a member of frontline staff you will be the first point of contact for our service users and visitors. You will need to be non-judgmental with excellent communication and listening skills. You must be able to deal objectively and professionally in a calm and approachable manner when liaising with patients, staff, healthcare professionals and outside agencies. Prioritising a busy workload, being a good team player and possessing the ability to deal with a wide range of clerical and administration duties in a busy environment is also required. Knowledge of the EMIS web system would be an advantage; full training and support would be offered to the successful applicant.
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