General Practitioner Assistant inSouthend-on-sea inSouthend-on-sea PUBLISHED
WED 11 DEC 2024
Southend East Primary Care Network rixjK2Cq
Candidates for this role should ideally hold or be pursuing a GP Assistant Certificate and demonstrate good communication and teamwork skills while maintaining patient confidentiality and safety standards. The GPA will play a crucial part in supporting the GP's efficiency and the overall quality of service delivery, advocating for patients’ needs, and contributing to continuous professional development and improvement within the practice.
There is wide recognition that peoples health is determined primarily by a range of social, economic and environmental factors. The NHS has published a bold new vision for Social Prescribing, a relatively new function within Primary Care that seeks to address peoples needs in a non-medicalised way, focusing on What Matters to Me to agree personalised care plans, and then support individuals to take greater control of their health, by connecting them to diverse community groups and statutory services for both practical and emotional support.
Primary Care Networks were established in 2as part of NHS Englands long term plan to enable services to work collaboratively to meet the needs of patients. As Primary Care Networks are becoming the vehicle of change for most primary care services, the NHS recognised the need to evolve other services and integrate Primary Care Networks into a newly formed Integrated Care System. Integrated care systems are geographically based partnerships that bring together providers and commissioners of NHS services with local authorities and other local partners to plan, co-ordinate and commission health and care.
- Perform urinalysis for member practice patients on behalf of the surgeries
- Perform phlebotomy as when needed
- Request blood tests for patients who need monitoring
- Look into and chase up referrals from the Enhanced Access Contract
- Work as a wider MDT to deliver more holistic care to patients with complex needs
- Work on PCN projects and LES's as instructed by NHSE and the ICB
About us
JOB SUMMARY:
A GPA will support the GP(s) smooth running of clinics by performing the more routine administrative and clinical tasks on behalf of the GP freeing up their time to focus on the patient.
DUTIES:
Sorting all clinical post and prioritising for the GP in terms of actions. Signposting some post to others, such as clinical pharmacists etc.
Extracting all information from clinical letters that needs coding and adding to notes
Arranging appointments, referrals, tests and follow-up appointments for patients
Preparing patients before seeing the GP, taking a brief history and basic readings in readiness for the GP appointment.
Dipping urine, taking blood pressure, ECGs & phlebotomy
Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign, such as insurance forms, mortgage, benefits agency forms etc
Explaining treatment procedures to patients
Helping the GP liaise with outside agencies, e.g. getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
Support the GP with immunisations/wound care
CONFIDENTIALITY:
While seeking treatment, patients entrust us with or allow us to gather sensitive information about their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In performing the duties outlined in this Job Description, the post-holder may access confidential information relating to patients, practice staff and other healthcare workers. They may also access data relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons following the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
HEALTH AND SAFETY:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
o Using personal security systems within the workplace according to practice guidelines
o Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
o Making effective use of training to update knowledge and skills
o Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
o Reporting potential risks identified
EQUALITY AND DIVERSITY:
Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights
PERSONAL/PROFESSIONAL DEVELOPMENT:
The post holder must hold, or be working towards, a GP Assistant Certificate qualification
Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal or professional development
Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Attend all relevant annual updates
Inform the lead GP of any concerns regarding the GPA role and any professional development needed
Be aware of your professional boundaries and what to do when you have reached them
QUALITY:
The post-holder will strive to maintain quality within the practice and will:
Alert other team members to issues of quality and risk
Work to practice protocols
Assess own performance and take accountability for own actions, either directly or under supervision
Contribute to the effectiveness of the team by reflecting on own and group activities and making suggestions on ways to improve and enhance the teams performance
Work effectively with individuals in other agencies to meet patients needs
Effectively manage own time, workload and resources
COMMUNICATION:
The post-holder should recognise the importance of effective communication within the team and will strive to:
Communicate effectively with other team members
Be familiar in all mediums of communication such as email, tasks, telephone etc
Communicate effectively with patients and carers
Recognise peoples needs for alternative methods of communication and respond accordingly
Communicate effectively to outside agencies
Communicate clearly with their lead GP
CONTRIBUTION TO SERVICE DELIVERY:
The post-holder will:
Apply Practice policies, standards and guidance
Discuss with other members of the team how the policies, standards and guidelines will affect your work
Participate in audits where appropriate
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