Medical Receptionist inConwy inConwy PUBLISHED MON 2 DEC 2024

PERMANENT GOOD SALARY

Penrhyn Bay & Deganwy Medical Centre rkJ5Do96

Opportunity to work in a warm and friendly environment, supporting a community of 6000 patients.

Collaborative work with a dedicated team committed to high standards of patient care.

Chance to develop and enhance interpersonal, communication, and IT skills essential for healthcare.

Flexibility in working hours, providing a dynamic work experience and adaptability.

Valuable experience in a healthcare setting, with training provided for those new to primary care.

Engagement in varied administrative tasks, enhancing organizational and multitasking abilities.

Sense of fulfillment from contributing to the well-being of patients and making a positive impact in their lives.

The role of Medical Receptionist at Penrhyn Bay & Deganwy Medical Centre involves supporting a team in providing high standards of patient care to a community of 6000 patients. Key responsibilities include managing the reception area, handling prescriptions, booking appointments, responding to queries, and maintaining both computerized and manual filing systems. The successful candidate should possess excellent interpersonal, communication, and IT skills, and demonstrate a commitment to patient service. While previous experience in a GP surgery and knowledge of EMIS web is desirable, training will be provided for those without prior experience.

Candidates must be flexible to cover for team members during absences and will work collaboratively within a dedicated team focused on patient care. Responsibilities also encompass answering phone calls, documenting messages, updating patient records, and ensuring efficient workflow management. This demanding role offers opportunities for skill development in a supportive environment dedicated to healthcare excellence.

Penrhyn Bay Medical Centre is a warm and friendly practice serving a population of 6000 patients. We require a practice receptionist to join our team to maintain high standards of patient care as well as carry out administrative tasks. Excellent interpersonal and communication skills and IT literacy are essential for this post, as are patient service skills. The successful candidate will enjoy working as part of a dedicated team, with the added satisfaction of working for an organisation committed to the care and well being of others.

Some flexibility will be required including cover when other members of the team are on holiday. Previous experience in a GP surgery and a working knowledge of EMIS web are also desirable.

The role is demanding with plenty of scope for skill development

Able to deal with the day today running of the reception area, such as dealing with prescriptions, booking appointments, dealing with queries and scanning/coding clinical letters when required. Experience of working in primary care would be preferred but not essential as training would be given.

About us
Arrive, amend and cancel patient appointments in line with practice appointments procedures Answering telephone calls, taking messages, ensuring all are actioned / redirected / documented
Produce repeat prescriptions according to practice procedures and ensure timely completion of the scripts for the clinicians on a daily basis.
Responding to requests or queries for support as they arise in an appropriate and timely manner
Registration of new patients.
Fax/photocopying
Ensure up-to-date maintenance of computerised and manual filing systems
Amalgamation of new patient records
Tasks,Answer desk /phone
Deducting patients
Workflow, Emails - action/distribute
Filing/New patients notes/Summarising
GP 2 GP
Opening & Closing surgery
Post - open / sort
Raise blood forms
Be able to cover all reception positions as necessary
Process appointment requests for today/future appointments from patients by telephone via AskmyGP.
Have working knowledge of telephone system
Team work

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Useful skills for a Medical Receptionist: Click to view

To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

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inConwy

53.3154396 -3.7775602 Conwy

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