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Support Medical SecretaryinStoke on TrentinStoke on TrentPUBLISHED MON 28 OCT 2024

Band 3: £24,071 to £25,674 a year pro rota  PERMANENT  GOOD SALARY 

NHS

University Hospital of North Midlands NHS TrustFollow University Hospital of North Midlands NHS Trust

The Support Medical Secretary role at the Royal Stoke University Hospital with the University Hospital of North Midlands NHS Trust is a full-time position within the Spinal Team of the Trauma & Orthopaedics department. The successful candidate will assist the Medical Secretary Team Leader in providing comprehensive administrative support, which includes managing inpatient waiting lists, communicating appointment information to patients and families, and handling correspondence. The role requires effective time management, the ability to prioritize workload, and the capability to work under pressure in a busy environment.

Key responsibilities include sorting and distributing information, ensuring timely processing of patient notes, and liaising with medical and appointments teams to manage clinical commitments. Effective and sensitive communication with patients, staff, and carers is essential, as is the need for confidentiality and personal judgement in handling various situations. The role plays a critical part in supporting the smooth operation of the department while adhering to national standards and policies.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Support Medical Secretary:
To work as a Support Medical Secretary in the UK, you will need a combination of technical, administrative, and interpersonal skills. Here are some key skills and qualifications that are generally required:
1. Administrative Skills
- Proficiency in general office procedures: managing schedules, filing systems, and office equipment.
- Experience with record-keeping and document management.
2. Technical Skills
- Proficiency in computer software, especially Microsoft Office (Word, Excel, Outlook).
- Familiarity with electronic health record (EHR) systems and medical software specific to the healthcare setting.
3. Communication Skills
- Strong verbal and written communication skills for interacting with medical staff, patients, and other stakeholders.
- Ability to convey information clearly and respectfully, particularly in sensitive situations.
4. Interpersonal Skills
- Excellent customer service skills to handle patient inquiries and concerns effectively.
- Ability to work as part of a team and build relationships with clinical staff and patients.
5. Organizational Skills
- Strong organizational and time-management skills to prioritize tasks effectively.
- Attention to detail to ensure accurate documentation and patient records.
6. Confidentiality and Ethical Standards
- Understanding of patient confidentiality laws (e.g., GDPR, Data Protection Act) and ethical standards in healthcare.
- Ability to handle sensitive information discreetly and professionally.
7. Knowledge of Medical Terminology
- Familiarity with medical terminology, procedures, and diagnoses will be beneficial for effective communication and documentation.
8. Problem-Solving Skills
- Ability to identify problems and find solutions quickly, especially in a fast-paced environment.
9. Adaptability and Flexibility
- Willingness to adapt to changes in procedures, technology, and healthcare regulations.
10. Professional Development
- Ongoing commitment to learning and adapting to new practices in the healthcare and administrative fields.
Qualifications
While formal qualifications may vary, a typical requirement includes:
- A Level 2 or Level 3 diploma in business administration or a related field.
- Previous experience in a medical environment or as an administrative assistant may be preferred.
Additional Considerations
- You might consider specific training or certifications related to medical administration, such as the Level 2 Certificate in Healthcare Support Services or similar qualifications.
 


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