Opportunity to work within a dynamic and collaborative team environment at NHS Lincolnshire Integrated Care Board.
Direct involvement in improving patient care by facilitating timely access to clinical triage and appointments.
Development of strong communication skills through regular interaction with patients, GPs, and healthcare providers.
Experience in managing sensitive and confidential clinical information, enhancing your administrative and clerical expertise.
The role promotes effective time management skills as you work under strict deadlines to ensure seamless patient service delivery.
Chance to engage in continuous learning and adaptation, working in a rapidly changing healthcare environment.
The Referral Facilitator role at NHS Lincolnshire Integrated Care Board involves working within the Elective Activity Co-ordination Hub to manage electronic patient referrals. The primary responsibilities include conducting administrative checks on referrals to ensure completeness, scheduling patients for clinical triage, and communicating with patients via telephone to arrange suitable appointments. The position demands handling sensitive clinical information, meeting strict deadlines, and engaging with various healthcare partners, including GPs and providers.
Candidates should possess strong verbal and interpersonal communication skills, knowledge of clerical and administrative processes, and effective time management abilities. Additionally, the role requires a capacity for independent work, collaboration within a team, and adaptability to change, while also having the capability to support long-waiting patients by reallocating them to different providers when necessary.
Candidates should possess strong verbal and interpersonal communication skills, knowledge of clerical and administrative processes, and effective time management abilities. Additionally, the role requires a capacity for independent work, collaboration within a team, and adaptability to change, while also having the capability to support long-waiting patients by reallocating them to different providers when necessary.
The post holder will:
- Work as a member of the NHS Lincolnshire Integrated Care Board (ICB) Referral Facilitation Service (RFS) based within the Elective Activity Co-ordination Hub (EACH)
- Work as a member of the ICB Elective Activity Co-ordination Hub Team
Work within a team to deliver an electronic patient triage and appointment booking service
Your main duty is to receive electronic referral for patients, undertake an admin check to ensure all relevant information is present, schedule the patient for clinical triage and then liaise with the patient by telephone to book them the most appropriate appointment.
Theservice works to strict deadlines and requires you to handle confidential, complex and sensitive patient's clinical information on a daily basis. You will also be required to communicate with other partners (GPs, Providers) who provide the direct patient care.
- Excellent verbal communication & interpersonal skills
- Knowledge ofall clerical and administrative processes
- Effective time management & ability to work to tight deadlines
- Ability to carryout the role with minimum supervision.
- Effective team working and ability to cover for colleagues in their absence.
- Ability to work with staff of all levels in a positive, helpful, and constructive manner.
- Ability to cope with change
About us
Main duty is to receive an electronic referral for a patient, undertake an admin check to ensure all relevant information is present, schedule the patient for clinical triage and then liaise with the patient by telephone to book them the most appropriate appointment.
Also supporting the system validating some of the longest waiting patients and reallocating to other providers
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...
Useful skills for a Referral Facilitator:
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To work as a Referral Facilitator in the UK, you typically need a mix of skills, qualifications, and personal attributes. Here are some essential skills and qualifications that can help you succeed in this role:
Essential Skills
1. Communication Skills: Effective verbal and written communication skills are crucial for liaising with clients, healthcare providers, and other stakeholders.
2. Interpersonal Skills: The ability to build rapport and trust with clients, families, and professionals is important for facilitating referrals.
3. Organizational Skills: Managing multiple cases, timelines, and documentation requires strong organizational abilities.
4. Problem-Solving Skills: You will often need to assess needs and find appropriate solutions or services for clients, requiring critical thinking and analytical skills.
5. Empathy and Compassion: Understanding the emotional and practical challenges faced by clients is key to providing appropriate support and guidance.
6. Attention to Detail: Accurately gathering and documenting information about clients is essential for successful referrals.
7. Knowledge of Services: Familiarity with available services, resources, and support systems in the local community is beneficial.
8. Cultural Competence: An understanding of and respect for diverse backgrounds, cultures, and beliefs can help you work effectively with a wide range of clients.
Qualifications
- Relevant Education: Many positions require a degree in social work, psychology, health and social care, or a related field. Some roles may also accept equivalent experience.
- Experience in Health/Social Care: Previous experience in a healthcare or social care setting can be advantageous.
- Understanding of Policies and Legislation: Knowledge of relevant health and social care policies, laws, and ethical considerations in the UK is necessary.
- Professional Registration: Depending on the specific role, you may need to be registered with a professional body (e.g., Social Work England).
Additional Attributes
- Adaptability: The ability to work in a dynamic environment and adjust to the changing needs of clients and services.
- Teamwork: Collaborating effectively with colleagues and other professionals is important in a multidisciplinary environment.
- Self-Motivation: The ability to manage your workload independently and stay motivated is key in this role.
Continuing Professional Development
- Training and Workshops: Attending relevant training sessions and workshops can help you stay updated on best practices and emerging trends in health and social care.
- Networking: Engaging with professional networks can provide support and additional resources.
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