Administration Assistant - Contraception and Sexual Health inChester inChester PUBLISHED SAT 9 DEC 2023

As aAdministrative Assistant in Contraception and Sexual Health,you'll be working as part of the care system inCheshire West and Chesterwhere we deliver services acrossChester, Ellesmere Port, Northwich, Winsford, Neston and Blacon.

You will feel valued as aAdministration Assistantwithin HCRG Care Group, receiving access to exclusive rewards and benefits including:

• Free tea, coffee and milk at your base location
• Membership of My Reward Hub, giving you access to discounts on every day purchases like grocery shopping as well as cashback and voucher offers for treats for you and those special to you
• Access to your wages as you earn them to help cover life's emergencies and avoid overdraft fees or high interest rates
• Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling
• Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise
• *An open, just culture where you're encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ringfenced innovation funding each year
• *The pride of working for an organisation committed to the highest clinical and quality standards: with most of our rated services holding good or outstanding ratings from the Care Quality Commission

We are looking for candidate who meets the following criteria:

• Has a full driving licence and access to a car
• Recent experience working in an administrative or customer service role
• Familiar with IT systems
• Has worked in the NHS / healthcare (desirable)

This role is part time (27.5 hours per week), fixed term until August 2025.

Working directly with our multi disciplinary team you will assist the administration team with daily tasks, demonstrate excellent IT and workload management skills, provide exceptional customer service skills on reception and over the phone, order and take deliveries, and flexibility in supporting other teams and administration assistants.

To be successful in this role, you will be required to fulfill the following key requirements:

• To undertake reception duties, including updating patients personal details and organising follow-up appointments or add patient to an outpatient waiting list following a standard operational procedure.
• To create, update and amend patient case notes as required, particularly in respect of ensuring all patient demographics are accurate as required.
• To ensure telephone enquiries are dealt with in a polite and courteous manner.
• Support with negative results and patient communication.
• Undertake photocopying, facsimiles, email, memo requests and basic ad-hoc copy typing if required.
• Maintain a filing system for any hard copy records, ensure electronic records are maintained in line with local policy and guidelines.
• Sort and distribute and action incoming mail if required.
• You will be required to work across a multiple of location throughout Cheshire West and Chester that includes but not limited to: Chester, Ellesmere Port, Northwich, Winsford, Neston and Blacon