Key responsibilities include providing an efficient audio typing service, sorting and processing correspondence, maintaining patient information systems, managing general office duties, and supporting fellow Clinical Secretaries. The successful candidate will also assist in staff training, promote continuous improvement, and contribute to fostering a productive learning environment, while ensuring that high-quality patient information is disseminated effectively.
We currently have an opportunity for a suitably experienced Medical Secretary to join our team of Clinical Support Secretaries within our Medical Secretariat.
The post is based at the WWL Eye Unit at Boston House, Wigan, WN6 7LB.
This interesting & varied role requires the ability to work well on your own initiative whilst being committed to teamwork to ensure work is completed to meet Trust targets. You must possess the ability to manage a variety of tasks & prioritise these accordingly whilst working under pressure. Good communication skills and the ability to deal with confidential & sensitive issues in a professional manner are essential.
To be successful in this role you will need to be qualified to RSA III or equivalent or have a proven experience of audio-typing and providing a secretarial / audio-typing service. You will also need to be able to type accurately at speeds of around 40 - 50 words per minute. Having knowledge of medical terminology and / or an AMSPAR qualification will be a distinct advantage. Previous secretarial experience within a hospital or other medical environment would also be a distinct advantage.
This post includes an opportunity to work towards an NVQ Level 3 in Business Administration qualification.
You will be working in a busy environment within the 'virtual' Clinical Secretary pool within a small team to designated specialties. You will be providing an efficient audio typing service using our Digital Dictation System, together with our existing Patient Information Systems. You will support our Consultant PAs, ensuring that patient and GP correspondence is typed and dispatched within a timely manner.
About us
The main duties of this role are
- Audio typing using the Digital Dictation System, photocopying and the composition of letters.
- Sorting, prioritising, processing and distribution of incoming mail, using judgement and experience to decide which documents are to be passed directly to other areas for action and information.
- Ensuring accurate and up-to-date inputting of information onto all Trust patient systems (PAS, ORMIS, EPR, Digital Dictation).
- General office management duties (photocopying, scanning, emailing documentation) as required.
- Assist other Clinical Secretaries with their workload.
- Promote the dissemination of quality patient information.
- Provide non-clinical advice and information to patients/clients/relatives.
- Knowledge of a full range of secretarial procedures and software programmes (PAS, Theatre, EPR, Digital Dictation) and their application to improve service efficiency and effectiveness.
- Understanding of medical terminology and a willingness to assist colleagues with transcription outputs.
- Exercise judgement when dealing with patient enquiries, analysing and resolving problems at source.
- Assist in new staff induction together with the identification and support of their training requirements.
- Facilitate a supportive learning environment that enables all members of the secretariat team to develop.
- Recognise the effective utilisation of all appropriate development resources and opportunities.
- Promote the ethos of continuous improvement disseminating any new knowledge gained to other colleagues.
- Recognise and accept responsibility for own personal development.
- Supervising administration support and work experience students ensuring an effective office system is maintained.
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