Receptionist inAshford inAshford PUBLISHED MON 14 OCT 2024

PERMANENT GOOD SALARY
NHS

Headcorn Surgery rusqcDsx

Headcorn Surgery is seeking a part-time receptionist to work 24 to 30 hours per week in their busy practice located in Headcorn. The role involves ensuring the efficient operation of the reception area, providing friendly assistance to patients and staff, and maintaining a positive atmosphere. Key responsibilities include opening and securing the premises, preparing consulting rooms for patient visits, greeting patients, managing appointment bookings, relaying telephone requests, entering patient information into the system, and handling payments for private services.

The ideal candidate will be courteous and organized, capable of multitasking, and able to project a professional image to visitors. While the primary duties are outlined, this job description may evolve as needed in collaboration with the employee to adapt to the changing demands of the NHS.

Job summary

We have a position for a part time receptionist, 24 - 30 hours per week, to work at our busy practice located in the village of Headcorn.

To assist with the smooth and efficient running of reception in a pleasant and courteous manner. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us
Job Responsibilities
Premises
Opening of premises, restoring telephones, answer phones, computers, etc, checking that the premises are in order. Ensure that all necessary preparations are made to receive patients.
Ensuring that consulting rooms are fully stocked and equipped.
Ensuring that consulting rooms are ventilated, etc, waiting room is left tidy, reception is tidy and messages left to enable a smooth hand over to other staff.
Secure premises at the end of surgery, checking that windows are closed, etc, and security alarm set so that the premises are totally secure.
Reception:
Greeting patients upon arrival, dealing with all queries, requests, booking appointments and all queries that arise.
Taking down accurately all telephone requests for home visits, patients wishing to speak to a doctor, nurse, etc. and relaying in a timely, accurate manner.
Enter patient information on to the computer as required.
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
Other delegated duties
This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties to enable the practice to meet any requirements of a changing NHS.

More information related to this job opportunity, from jobsincare:

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

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51.17020034790039 0.6331322193145752 Ashford, Kent

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