Receptionist in Ashford inAshford PUBLISHED MON 14 OCT 2024 Jump to job information section

PERMANENT GOOD SALARY

Headcorn Surgery rusqcDsx

Job description

Job summary

We have a position for a part time receptionist, 24 - 30 hours per week, to work at our busy practice located in the village of Headcorn.

To assist with the smooth and efficient running of reception in a pleasant and courteous manner. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

About us
Job Responsibilities
Premises
Opening of premises, restoring telephones, answer phones, computers, etc, checking that the premises are in order. Ensure that all necessary preparations are made to receive patients.
Ensuring that consulting rooms are fully stocked and equipped.
Ensuring that consulting rooms are ventilated, etc, waiting room is left tidy, reception is tidy and messages left to enable a smooth hand over to other staff.
Secure premises at the end of surgery, checking that windows are closed, etc, and security alarm set so that the premises are totally secure.
Reception:
Greeting patients upon arrival, dealing with all queries, requests, booking appointments and all queries that arise.
Taking down accurately all telephone requests for home visits, patients wishing to speak to a doctor, nurse, etc. and relaying in a timely, accurate manner.
Enter patient information on to the computer as required.
Advise patients of relevant charges for private services, accept payment and issue receipts for same.
Other delegated duties
This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties to enable the practice to meet any requirements of a changing NHS.

Not sure?
If you're interested in this role but you have questions or you're not yet ready to apply, then please book a quick call with us and we'd be happy to answer any questions you have and tell you more about the role.

Requirements

See the job description for full role requirements.

Benefits

Benefits are provided by the employer and will be confirmed during your application.

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More information related to this job opportunity, from jobsincare:

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

inAshford

51.17020034790039 0.6331322193145752 Ashford, Kent

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