Service Coordinator - Unplanned Care inStevenage inStevenage PUBLISHED 11 DEC 2023
East and North Herts NHS Trust rrjEkZue
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Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
We are recruiting a Service Co-Ordinator - Unplanned Care, who shares our vision to be trusted to provide consistently outstanding care and an exemplary service to our patients.
In your role you will be supporting the day-to-day operational management of the Cardiology and Cardiology Diagnostic Service.
The post-holder will support the Service Manager in the management of all aspects of the Services, including performance management and will be directly responsible for the management and co-ordination of secretarial and administrative staff within the Directorate.
The Service Coordinator will also be jointly responsible with external teams e.g. Outpatients/Waiting List Managers for robust communication and effective management of patient access issues, RTT performance and DM01.
Our Values are
I
nclude,
R
espect and
I
mprove. It is important that you understand and refer to our values during your recruitment process and beyond!
The post-holder will support the Service Manager in the management of all aspects of the Services, including performance management. They will be directly responsible for the management and co-ordination of secretarial and administrative staff within the Directorate.
Alongside clinical leads and your Service Manager, you will plan and operationalise outpatients and diagnostic services in line with clinical staff job plans.
Monitoring of activity, workload and performance. Advising the ServiceManager/Head of Operations/Lead Clinicians of areas of concern/under performance.
You will participate in the inputting of demand and capacity modelling for the service in conjunction with the Service Manager to support performance sustainability for RTT wait times and DM01.
You will work collaboratively with clinicians to draft patient experience responses.
You will support the Clinical Director, Service Manager and Lead Nurse with our quality and safety agenda, to achieve an 'Excellence' status for your service area.
To undertake these duties without direct supervision, working within broad procedural guidelines.
Please see the attached Job Description and Person Specification applicant pack for further detailed information regarding this role.
We are recruiting a Service Co-Ordinator - Unplanned Care, who shares our vision to be trusted to provide consistently outstanding care and an exemplary service to our patients.
In your role you will be supporting the day-to-day operational management of the Cardiology and Cardiology Diagnostic Service.
The post-holder will support the Service Manager in the management of all aspects of the Services, including performance management and will be directly responsible for the management and co-ordination of secretarial and administrative staff within the Directorate.
The Service Coordinator will also be jointly responsible with external teams e.g. Outpatients/Waiting List Managers for robust communication and effective management of patient access issues, RTT performance and DM01.
Our Values are
I
nclude,
R
espect and
I
mprove. It is important that you understand and refer to our values during your recruitment process and beyond!
The post-holder will support the Service Manager in the management of all aspects of the Services, including performance management. They will be directly responsible for the management and co-ordination of secretarial and administrative staff within the Directorate.
Alongside clinical leads and your Service Manager, you will plan and operationalise outpatients and diagnostic services in line with clinical staff job plans.
Monitoring of activity, workload and performance. Advising the ServiceManager/Head of Operations/Lead Clinicians of areas of concern/under performance.
You will participate in the inputting of demand and capacity modelling for the service in conjunction with the Service Manager to support performance sustainability for RTT wait times and DM01.
You will work collaboratively with clinicians to draft patient experience responses.
You will support the Clinical Director, Service Manager and Lead Nurse with our quality and safety agenda, to achieve an 'Excellence' status for your service area.
To undertake these duties without direct supervision, working within broad procedural guidelines.
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