SPA AdministratorinMaidstoneinMaidstonePUBLISHED TUE 25 MAR 2025
In this position, you'll be central to improving the experience of those reaching out for help, ensuring their voices are heard and their needs are met efficiently. You'll manage referrals, draft correspondence, and maintain our administrative systems—all while honing your ability to prioritise and juggle tasks. If you’re dedicated, organized, and eager to make a real difference in the community, this is the perfect opportunity to showcase your skills in a supportive environment that values your input. Join us and help create a seamless experience for those in need!
We currently have an excellent opportunities for a Fixed Term band 3 administrator within our Single Point of Access team to support the referrals for 111, Children and Young People's Mental Health, and Neurodevelopmental Service. The position will contribute to the efficient running of the team. The successful candidates will help strengthen our current team, improving communication and making responses quicker.
You will possess excellent administrative skills and telephone skills and should be able to develop good working relationships with colleagues. You will be an excellent communicator and have the ability to prioritise your workload. You will support the processing and management of all referrals in a timely and efficient way ensuring that tasks are completed to high standards.
About us
Key Responsibilities:
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, or correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system on behalf of others.
- Draft general correspondence on behalf of own service.
- Accurately produce reports, correspondence and documents from a variety of sources.
- Work without supervision and ensure urgent situations are addressed swiftly.
- Ensure workload is managed and prioritised appropriately.
- Establish and maintain electronic and manual filing systems.
- Type letters generated by the service
- Input generic data into organisational systems or in-house records. Printing of simple reports ie training records or basic clinical info
- Support the telephone rota
If you are an overseas qualified nurse and wanting to start your journey to becoming a UK based registered nurse with the NMC, you can check whether you are eligible to be supported through NEU Professionals - www.jobsincare.com/job/jbnsnAv9 Whilst NELFT is happy to welcome overseas nurses we are unable to consider your application directly. You should submit your interest and apply through the Capital Nurse London group.
Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
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