Rheumatology DAWN Remote Patient Monitoring Assistant Administrator inReading inReading PUBLISHED
MON 9 DEC 2024
Royal Berkshire NHS Foundation Trust r2u5cUUX
The Assistant Administrator will prioritize high levels of patient and clinician satisfaction by providing accessible, knowledgeable support and maintaining clear communication. Responsibilities also include documenting interactions within the electronic patient record (EPR) and the DAWN system, working autonomously when needed, and ensuring all tasks are completed within established timeframes. The role emphasises a consistent approach across the Trust and requires strong customer service skills.
Rheumatology DAWN Remote Patient Monitoring Assistant Administrator
This role does not offer visa sponsorship.
The post holder will be the point of contact for all administrative issues relating to Rheumatology patients' pathway of care for remote blood monitoring. The post holder will work as part of a multi-disciplinary team to ensure patients on a remote monitoring pathway is managed smoothly. The post holder will also work closely with the Rheumatology CNSs and Consultants to support robust monitoring of the patient remote monitoring of their condition and act accordingly to the specialty instructions and SOPs. To work closely with the DAWN/Biologic Multispecialty Remote Monitoring Administrator for Integrated Medicine and closely with the Rheumatology Clinical Administration Team (CAT 9) to ensure appropriate cross-cover is provided
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, to ensure that functions of the role are carried out correctly within given timescales, as per SOPs.
The post holder will demonstrate polite, clear, accurate advice line support for patients and document all communication on EPR and DAWN, with some self-guided initiative.
The post holder will be expected to work autonomously and seek help from clinician when appropriate.
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For further details on the job role, please refer to the Job description and person specification attached.
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