Outpatient Receptionist / Referral Management Centre Clerk inHereford inHereford PUBLISHED
TUE 29 OCT 2024
Wye Valley NHS Trust rwUvmkuo
The position requires the flexibility to cover reception responsibilities and participate in various shifts, including evenings and weekends. The candidate must maintain professionalism while interacting with patients, ensure timely processing of appointments according to service and national guidelines, and liaise with medical secretaries for appointment allocations. Additional tasks may include booking interpreters, arranging transport, and supporting the outpatient scheduling and nursing teams with administrative support.
An exciting opportunity has arisen in the Outpatient Reception team for a full time receptionist, the post holder will provide a customer focused reception service for all patients and visitors attending the reception areas within the outpatient services department.
The job will entail providing a welcome for all patients arriving at the different Outpatient departments, arriving patients on the relevant EPR system, booking follow ups and supporting the departments with all administration tasks.
To ensure accurate data recording with regard to outpatient appointments using the Patient Administration System (Maxims/E-rs), E-Referrals and other systems. This will also include the provision of administration support to the booking centre, directorates and clinicians.
To manage the referral process from point of arrival, to ensure referrals are managed efficiently and accurately following departmental processes and guidelines. To ensure referrals are entered on the Patient Administration System (Maxims) within agreed timescales and letters are scanned into Maxims.
To provide a quality outpatient booking service for all patients. The post holder will be responsible for ensuring that both new and follow up appointments are processed in a timely, efficient and accurate manner and that clinics are booked in line with service requirements and national guidelines.
- To cover Reception as and when required and participate in a range of shifts, including evening and weekend shifts as required, in line with service requirements and demands
- To confirm patient attendance on EPR Maxims, amending demographic details as required to ensure data quality (as per Standard Operating Procedures) is prioritised at all times.
- To greet patients in a professional manner upon arrival, provide information relevant to their appointment and direct them to the appropriate waiting areas. To notify patients of extended waiting times if delays are occurring.
- To liaise with relevant medical secretaries or Referral Management Centre for advice on appointment allocation to ensure patients are seen within the correct timescale as directed by the clinician.
- Book interpreters for appointments as required.
- To book follow-up appointments and make changes to patient appointments on EPR Maxims as required and deal professionally and courteously with all patients wishing to check or rearrange appointments.
- To request nurse escorts, portering staff and arrange return hospital /ambulance transport as necessary adhering to Trust criteria.
- To support the outpatient scheduling team and outpatient nursing team with any administration duties, including photocopying, filing, clinic note preparation and any other duties as required.
About us
To view role requirements and role responsibilities in full, please view supporting documents linked to this vacancy.
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