Frimley Health NHS Foundation Trust rL4EzVFv
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The post holder will be responsible for the day-to-day management of service delivery which includes flow, coordination and any administrative aspects of the service.
- The post holder will be responsible for providing excellent customer service and contributing proactive information to support the delivery of the Virtual Ward Service.
- The post holder will work closely with all relevant clinical areas to support any Trust and ICS performance indicators/targets related to Hospital at home or the Frailty Virtual Ward Service.
Please not that although the job descriptionstates for a Virtual ward the job is office based on the Hospital site.
To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
To work with clinical teams on a day-to-day basis to ensure flow, coordination and administrative aspects of the service.
To support the clinical and operational teams to maintain Standard Operating Procedures (SOPs) for the Virtual Ward.
To ensure all patients and visitors are treated with dignity, respect, and empathy at all times.
To deal with patients in a polite and respectful manner complying with their requests where possible.
To support the Trust in delivering NHS targets and assist with monitoring virtual ward performance on a biweekly basis.
To respond in a timely fashion to all administrative duties within the team.
To support the implementation of all new IT and Electronic Patient Record systems.
Assist and be pro-active in all modernization projects that concern the team and improve patient pathways.
To be multi-skilled in your working role and able to assist in all areas of the department as and when required.
To ensure strict confidentiality is always maintained in respect of correspondence received in the department and in accordance with Trust policy.
The post holder will be responsible for the day-to-day management of service delivery which includes flow, coordination and any administrative aspects of the service.
- The post holder will be responsible for providing excellent customer service and contributing proactive information to support the delivery of the Virtual Ward Service.
- The post holder will work closely with all relevant clinical areas to support any Trust and ICS performance indicators/targets related to Hospital at home or the Frailty Virtual Ward Service.
Please not that although the job descriptionstates for a Virtual ward the job is office based on the Hospital site.
To ensure all phone calls are dealt with in a professional and timely manner adhering to the local targets set by the department and Trust.
To work with clinical teams on a day-to-day basis to ensure flow, coordination and administrative aspects of the service.
To support the clinical and operational teams to maintain Standard Operating Procedures (SOPs) for the Virtual Ward.
To ensure all patients and visitors are treated with dignity, respect, and empathy at all times.
To deal with patients in a polite and respectful manner complying with their requests where possible.
To support the Trust in delivering NHS targets and assist with monitoring virtual ward performance on a biweekly basis.
To respond in a timely fashion to all administrative duties within the team.
To support the implementation of all new IT and Electronic Patient Record systems.
Assist and be pro-active in all modernization projects that concern the team and improve patient pathways.
To be multi-skilled in your working role and able to assist in all areas of the department as and when required.
To ensure strict confidentiality is always maintained in respect of correspondence received in the department and in accordance with Trust policy.
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