This position is integral to ensuring smooth patient pathways, handling private patient requests, and coordinating with external healthcare providers. The Medical Secretary will also oversee departmental email accounts, assist with the transfer of medical imaging information, and ensure patient identification compliance. The environment is dynamic, requiring adaptability and enthusiasm to embrace ongoing changes within the department while delivering a first-class service to all users.
An exciting opportunity has arisen for a full-time Medical Secretary to join the Radiology team at the Horton General Hospital, Banbury.
The individual will need to be enthusiastic and be able to work flexibly to ensure support is provided for the consultant radiologists, multidisciplinary and administration teams, working together reliably to contribute to the delivery of a first-class service to all users.
Applicants should have the ability to remain calm and think logically under pressure. A positive attitude to maintaining high standards of work and demonstrating excellent communication skills is required.
Strong organisational skills and the ability to work on your own initiative as well as being a team member is essential for this role.
Accuracy and attention to detail is crucial for this post with a confident level of competency and experience in using all Microsoft applications.
The Radiology department is ever evolving, and applicants would need to demonstrate enthusiasm to embrace change.
This role will provide secretarial and administration support for the Consultant Radiologists, working with a multidisciplinary team within the department and the wider organisation. In addition to communicating with external health care providers , GP surgeries and patients.
The post will work with the admin team to support Radiology patient pathways, which include inpatient, urgent, cancer, diagnostic and treatment - all of which have individual KPIs which need to be measured.
Radiology admin also ensure patient information is up to date and accurate on both Radiology and Trust wide information systems. They are a further pause in the process for positive patient identification and help to highlight patient ID queries which supports IRMER compliance.
About us
- To provide comprehensive secretarial support for the consultant radiologists to include diary management, leave and administration duties.
- Ensure consultant leave is communicated to relevant teams and clinical sessions closed.
- Process on call payments.
- To effectively liaise with, and support when the service requires, the wider Radiology medical secretaries across all OUH sites.
- To oversee and action the urgent and departmental email accounts for GP and in-house queries/communication.
- Action urgent findings to the referrer and MDT's. Ensure discretion and confidentiality is followed always.
- Designated point of contact for onsite doctors and team queries, escalate when required to the relevant staff member/team.
- Action private patient requests from appointment to report allocation. To include relevant paperwork for payment and liaise with the Trust's private patient team.
- Process medicolegal requests for copy imaging.
- Process patient requests for copies of health care records and imaging.
- To send/request images via IEP.
- To be a departmental Superuser for the hospital EPR and Radiology CRIS patient systems.
- Process patient pain diaries, ensuring the Radiologist is notified to update the patient record.
- Use a variety of computer systems to include Microsoft applications, EPR, CRIS and IOV.
- Answer telephone calls from patients, clinical teams, and external health care providers. Demonstrate professionalism and ensure that enquiries are dealt with efficiently.
- Understand and follow all admin workflows and processes to ensure an excellent service is provided to patients, staff and stakeholders.
- Understand and follow the different patient pathways to assist with appointment bookings as and when required.
- Update daily department information board with clinic sessions according to radiologist/sonographer rota.
- Any other duties as requested by Admin Manager.
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