Liverpool Integrated Care Team AdministratorinBootleinBootlePUBLISHED THU 27 FEB 2025

The ICT Administration Officer is the pivotal post for integrated case management. The ICT Admin Officer will be interface between service users, carers, primary care, secondary care, community care, social care and voluntary organisations including Out of Hours Providers (OOH).

The Admin Officer will have overall responsibility for the coordination of the regular case coordination meetings and the smooth running of integrated care within the team setting. This role includes completing all administrative, information and organisational duties to ensure maximal outcomes from meetings and coordinated care for service users.

The key role of the Admin Officer will be to schedule all meetings across the ICT MDTs in their cluster, to manage the meeting agenda items, ensuring all new referrals are identified and information circulated to team members in advance of the meeting. They will update the service user records contemporaneously on the identified IT systems.

AS PART OF THE DRIVE TO IMPROVE CARE FOR SERVICE USERS THERE MAY BE REQUIREMENT OF THIS POSTHOLDER TO WORK SOME FLEXIBLE HOURS.

Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

• Coordinate and manage the administrative functions for the integrated case coordination meetings. This will include organising and adjusting meetings and tasks on behalf of a number of stakeholders.
• Be the point of liaison for service users receiving case coordination and interface with all professionals involved in service users care including primary, secondary, local authority, community services, carers and other relevant groups
• Ensure verbal consent from service users for any relevant assessment required and ensure written consent paperwork is in place and recorded following initial visit
• To manage and prioritise workload on a daily basis and deal with the competing demands of the integrate case management team
• To deal in a professional, helpful and sensitive manner with service users, staff and other agencies by telephone or face to face, taking messages, advising service users about visits, referring other issues as appropriate and answering routine enquiries
• Devising and maintaining efficient clerical and office systems, and providing administrative support to the teams, including photocopying, faxing, dealing with other forms as required

About us

Information and Data Coordination:

To be proficient in using Microsoft office packages and other identified IT systems and supports other team members in their use

• To record relevant service user documentation contemporaneously on identified IT systems as required
• To use risk stratification IT system to identify service users at possible risk of hospital admission
• Maintain excel/access databases to track service users case management
• To support completion of service users referrals, record electronically and feedback to team members
• To extract caseload information from the service user database as required, and undertake analysis of caseload information for audit and performance management purposes, including running reports and converting data into charts and tables for sharing with the team.
• To input data onto the service user information management systems to update service user details, and periodically use reports to ensure service user details are correct.
• Be responsible for updating the electronic service directory on a regular basis, sourcing referral criteria and ensuring accessible to all relevant parties

Service User Support:

Complete service user support to ensure care coordination actions are completed

• Communicate with other members of the integrated case management team if service user at possible need of further intervention to prevent unplanned hospital admission
• Make up new service user information electronically
• Provide and explain relevant information regarding services and integrated case management to service users and cares
• To communicate effectively with service users and their families/carers, other staff both internal and external and members of the public
• Signpost team members, service users and carers to relevant services, ensuring information is updated regularly