Medical Receptionist inHoughton le Spring inHoughton le Spring PUBLISHED THU 12 DEC 2024

Depending on experience To be discussed FIXEDTERM GOOD SALARY

MATERNITY NHS QOF

Grangewood Surgery rsYD6awy

Opportunity to work in a friendly and supportive healthcare team environment at Grangewood Surgery.

Chance to make a meaningful impact by providing essential support to patients and healthcare professionals.

Gain valuable experience and skills in a healthcare setting, enhancing career prospects in the NHS or general practice.

Flexible approach encourages initiative, allowing personal growth and adaptability in a dynamic workplace.

Ability to develop excellent interpersonal skills through daily interactions with patients and team members.

Temporary role offers a unique opportunity to learn and contribute while covering maternity leave, potentially leading to future opportunities.

Grangewood Surgery in Houghton le Spring is seeking a Medical Receptionist to join its friendly team, initially to cover maternity leave while working 37 hours a week. The role involves providing an efficient and helpful service to patients, facilitating communication between patients and healthcare professionals, and performing various administrative duties. While previous experience in a general practice or NHS setting is desirable, it is not essential. Candidates should possess strong organisational and interpersonal skills, as well as the ability to thrive under pressure.

Key responsibilities include handling appointment requests, processing prescriptions, managing correspondence, maintaining records, and ensuring the reception area is tidy and welcoming. Knowledge of the EMIS Web clinical system is a plus, but not mandatory. The position is temporary and may be filled before the advertisement closing date if suitable applications are received. Interested candidates are encouraged to read the Job Description and Person Specification for more details.

An exciting opportunity has arisen for a Medical Receptionist to join our friendly team at Grangewood Surgery to initially cover maternity leave. Previous experience in general practice/NHS setting is highly desirable but not essential. The post holder will be expected to provide an efficient, effective and helpful service to the Practice population. Through the use of initiative, a flexible approach and working consistently to high standards, you will provide valuable and valued help and support to members of the Primary Health Care Team.

We are seeking a Medical Receptionist to become part of our friendly, dedicated healthcare team initially to cover maternity leave, working 37 hours per week.

The successful candidate should be well organised, have excellent interpersonal skills and have the ability to work well under pressure. Previous experience of working in a General Practice or NHS environment is highly desirable but not essential. Knowledge of the EMIS Web clinical system is desirable but not essential. Please ensure you read the Job Description and Person Specification for further information.

Please note that this vacancy may close before the advertised closing date if sufficient suitable applications are received. If you have not heard from us within 4 weeks of the closing date, you should assume you have not been shortlisted but we would like to thank you for your interest in the practice.

About us

Grangewood Surgery

POST TITLE: Medical Receptionist

HOURS: 37 hours per week

CONTRACT: Temporary

PURPOSE OF THE POST:
Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Facilitate effective communication between patients, members of the primary health care team, secondary care and other associate healthcare agencies.
Duties and Responsibilies:
The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of practice manager/assistant practice manager, dependent on current and evolving practice workload and staffing levels:
Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
Processing and distributing incoming (and outgoing) mail
Taking messages and passing on information
Filing and retrieving paperwork
Processing repeat prescriptions in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stock consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
QOF administration duties which will be reviewed and allocated annually
Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
Any other duties deemed necessary to ensure the smooth running of service delivery
RESPONSIBLE TO: The Assistant Practice Manager for day to day supervision and Practice Manager ultimately.

For further details please contact the surgery on

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Medical Receptionist: Click to view

To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

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54.8664228 -1.4987242 Houghton le Spring, Tyne & Wear

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