Learning Systems OfficerinLondoninLondonPUBLISHED WED 12 MAR 2025

We are recruiting an experienced Learning Systems Officer to support the implementation of our new Learning Management System across Chelsea and Westminster Hospital NHS Foundation Trust and The Hillingdon Hospitals NHS Foundation Trust. This role is essential for managing the technical aspects of our learning platforms and facilitating the transition from legacy systems.

The ideal candidate will have strong data management skills, experience with learning technologies, and exceptional attention to detail. You will be responsible for system administration, data migration, reporting, and providing first-line technical support to users. Your expertise in maintaining data integrity and creating standardised processes will be crucial as we build a unified learning infrastructure.

We're looking for someone who can effectively collaborate with Subject Matter Experts, communicate technical concepts clearly, and adapt to changing priorities in a healthcare environment. If you have a background in learning systems administration and are passionate about supporting healthcare professionals' development, this role offers an exciting opportunity to shape the future of learning across our NHS organisations.

As the Learning Systems Officer, you will manage the day-to-day administration of our Learning Management System across both Trusts, ensuring seamless functionality and optimal user experience. Your core responsibilities will include:

• Leading the migration of training programmes from legacy systems to our new LMS platform, maintaining data integrity throughout the transition process
• Providing comprehensive technical support to users, troubleshooting issues, and developing clear documentation and training materials
• Creating and generating detailed compliance reports for stakeholders, maintaining accurate training records, and conducting regular data quality audits
• Supporting Subject Matter Experts in system navigation, and best practice implementation
• Establishing standardised processes for system administration, content management, and user access across both organisations
• Collaborating with the Learning and OD team to implement continuous improvements based on user feedback and emerging technologies
• Representing both Trusts in system-related meetings and contributing to the wider Acute Provider Collaborative digital learning strategy

About us

System Management and Transition

• Serve as the primary point of contact for all Learning Management System operations across Chelsea and Westminster and The Hillingdon Hospitals NHS Foundation Trust sites
• Lead end-to-end management of Training Needs Analysis (TNA), working closely with Subject Matter Experts for existing and new courses
• Ensure consistency in internal processes while maintaining alignment with Acute Provider Collaborative standards
• Maintain system integrity through regular audits, updates, and quality assurance checks
• Manage the phased migration from OLM and ESR systems to the CHIL LearningHub, ensuring smooth knowledge transfer
• Develop comprehensive user guides and transition documentation for system administrators and content creators
• Provide first-line technical support to end-users across both organisations
• Build and maintain core structural elements including TNAs, compliance frameworks, and reporting mechanisms

Data Accuracy and Content Management

• Develop and implement robust data governance processes ensuring accuracy and integrity
• Create and manage comprehensive content review and update schedules
• Establish consistent standards for training content and system administration
• Conduct regular audits of data quality, ensuring compliance with NHS standards
• Lead the reconciliation and validation of training records, maintaining accurate learner histories
• Generate, analyse and distribute detailed compliance training reports to support organisational decision-making
• Implement quality assurance frameworks for all learning content and system processes
• Manage backend system integration and data synchronisation across the Acute Provider Collaborative

Training and Support

• Design and deliver comprehensive training programmes for system administrators, Subject Matter Experts, and end-users
• Create engaging, accessible training resources including user guides, tutorials, and troubleshooting documentation
• Develop standardised protocols for system navigation, content creation, and quality assurance
• Provide ongoing support and mentoring to ensure consistent system usage across both trusts
• Regularly review and update training materials to reflect system updates and user feedback

Stakeholder Engagement

• Build strong relationships with Subject Matter Experts to facilitate content reviews and updates
• Host bi-annual SME forums to ensure alignment with current guidelines and best practices
• Provide comprehensive support to training providers, managers, and staff
• Represent the organisations in external learning technology meetings and NHS collaborative forums
• Deliver regular strategic updates to senior leadership on system performance and compliance tracking
• Maintain effective communication channels across all stakeholder groups

Continuous Improvement

• Stay current with emerging digital learning technologies and NHS digital framework
• Proactively identify and implement system improvements based on performance reviews and user feedback
• Contribute to the development of the organisation's learning and development strategy
• Participate in service planning and improvement initiatives, implementing innovative learning solutions
• Support the organisation's goal of being an employer of choice through effective learning platforms