Medical Receptionist inSKELMERSDALE inSKELMERSDALE PUBLISHED THU 2 JAN 2025

Depending on experience £11.50 PERMANENT GOOD SALARY

NHS

Excel Primary Care rUNOcBYo

Excel Primary Care is seeking a Medical Receptionist to join their GP practice in Skelmersdale. While experience in General Practice or the NHS is preferable, it is not mandatory as training will be provided. The ideal candidate should possess strong communication skills, organisational abilities, and the capacity to handle multiple tasks in a fast-paced environment. The role requires working Monday to Friday, with shifts scheduled in advance.

The primary responsibilities include reception duties, managing the appointment system, handling patient inquiries, preparing consulting rooms, and processing referrals to other healthcare providers. The receptionist serves as a crucial point of contact between patients and clinical staff, ensuring a positive experience and supporting the efficient operation of the practice. Candidates must be motivated, capable of working under pressure, and able to collaborate effectively within a team while also demonstrating initiative.

Excel Primary care has an exciting opportunity for a Medical Receptionist to join our friendly GP Practice based in Skelmersdale.

Experience of General Practice or NHS work is desirable, but not essential as training will be provided.

The role of the Medical Receptionist role can at times, be very demanding so we are looking for someone who is confident, has excellent communication skills, is highly organised and good at multi-tasking.

Working days - Monday to Friday. Morning shift 8am-2pm Afternoon shift 12:00-6:30. Rota in place 3 weeks ahead.

We are looking for a highly motivated person, who can work under pressure and who has excellent customer service skills. You must be capable of working as part of a team whilst using your own initiative. You are expected to provide a first class service to patients, projecting a positive and friendly image and act as a point of contact between patients and clinical staff.

Successful applicants will work a mixed pattern over several days.

About us
The main areas of responsibility are as follows
* Reception duties
* Operation of telephone system
* Management of appointment systems
* Management of manual medical records
* Patient enquiries
* Preparation of consulting rooms
Start and end of day opening & closing procedures
Use of all computer systems
* Scanning of correspondence onto medical records

* Referral processing to other healthcare providers

More information related to this job opportunity, from jobsincare:

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Medical Receptionist: Click to view

To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

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