Medical Receptionist inHuddersfield inHuddersfield PUBLISHED THU 9 JAN 2025

Depending on experience PERMANENT GOOD SALARY

MULTI-DISCIPLINARY NHS PENSION

New Street and Netherton Group Practice rxb6GD73

New Street & Netherton Group Practice in Huddersfield is seeking a full-time or part-time Medical Receptionist to join their welcoming and experienced team. The position offers 19 to 38 hours per week, primarily between Monday and Friday. The ideal candidate should possess strong IT skills, excellent customer service abilities, and a willingness to adapt to the fast-paced environment of a general practice. While prior experience in a similar role is advantageous, it is not mandatory as comprehensive training will be provided. The role involves various responsibilities such as managing the practice's appointment system, assisting patients, ensuring effective communication, and supporting administrative tasks.

The Medical Receptionist will be a vital point of contact for patients, helping them navigate the services offered by the practice. Key duties include booking appointments, responding to inquiries, processing patient information, managing repeat prescriptions, and maintaining an organized reception area. The role is split between the Milnsbridge and Netherton sites, and the practice offers competitive pay above the National Living Wage along with benefits like an annual leave entitlement and access to the NHS Pension Scheme.

New Street & Netherton Group Practice is looking for a part time/full time medical receptionist to join our friendly experienced team. The position is offering 19 to 38 hours per week, working between Monday and Friday each week. We are looking for a hardworking, committed and enthusiastic individual with good IT skills who is able to demonstrate excellent customer care. Previous experience of working in general practice is desirable but not essential as full training will be provided.

Applicants must be able to work both independently and as part of a team. They will need to be able to adapt to the day to day demands of working in a busy general practice setting.

Remuneration for the role exceeds the National Living wage. We offer attractive employment benefits including an annual leave entitlement of 4 weeks, pro rata, and access to the NHS Pension Scheme.

To carry out a range of reception and administrative tasks in relation to the day-to-day running of the practice's reception service.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

These duties will be carried out at both our Milnsbridge and Netherton sites.

About us
To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.
To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.
The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:
Maintain and monitor the practice appointment system.
Process personal, telephone and e-requests for appointments.
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
Signpost patients to the correct service.
Initiating contact with and responding to, requests from patients, team members and external agencies
As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
Clinically code data on SystmOne.
Photocopy documentation as required.
Data entry of new and temporary registrations and relevant patient information as required.
Input data into patients healthcare records as necessary.
Action patient correspondence as necessary
Scan patient related documentation and attach scanned documents to patients healthcare records.
Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team
Manage all queries as necessary in an efficient manner.
Carry out system searches as requested.
Maintain a clean, tidy, effective working area at all times.
Monitor and maintain the reception area and notice boards.
Complete opening and closing procedures in accordance with the duty rota.
Order and monitor stationery supplies.
Support all clinical staff with general tasks as requested.

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More about the NHS

The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values. Learn more...

Useful skills for a Medical Receptionist: Click to view

To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:

1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.

2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.

3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.

4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.

5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.

6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.

7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.

8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.

9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.

10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.

11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.

12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.

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53.6375579 -1.8287126 Huddersfield

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