Medical Secretary - DermatologyinBradfordinBradfordPUBLISHED MON 11 NOV 2024
The Bradford Teaching Hospitals NHS Foundation Trust is seeking an experienced Medical Secretary to join their Dermatology team in Bradford. This role is both demanding and rewarding, requiring the successful applicant to effectively support colleagues while managing a diverse and complex workload. Key responsibilities include providing comprehensive secretarial and administrative services, audio typing clinical letters, managing waiting lists, processing referrals, and serving as the primary contact for communication among the medical team and external parties.
Candidates must possess strong interpersonal, organisational, and time management skills, as well as the ability to work under pressure and meet strict deadlines. Proficiency in English communication, both verbally and in writing, is essential, along with accurate typing skills. The role also involves training and managing junior secretarial staff and handling sensitive information with discretion, ensuring continuity of patient care through diligent follow-up on appointments and test results.
Candidates must possess strong interpersonal, organisational, and time management skills, as well as the ability to work under pressure and meet strict deadlines. Proficiency in English communication, both verbally and in writing, is essential, along with accurate typing skills. The role also involves training and managing junior secretarial staff and handling sensitive information with discretion, ensuring continuity of patient care through diligent follow-up on appointments and test results.
Closing Date: 25.11.24 (this may change dependent on response)
Shortlisting to take place after closing date: commencing 26.11.24
Interview expected to take place in the week following shortlisting: commencing 09.12.24
An opportunity has arisen for an experienced Medical Secretary to join our team. This is both a demanding and rewarding role and it is essential that the successful applicant is able to work effectively as part of the team supporting and assisting colleagues, whilst prioritising and managing a complex and diverse workload.
The post holder will be responsible for the effective provision of a comprehensive secretarial/administrative service.
The successful applicant will act as the focal point of contact and be responsible for the dissemination of information, messages and enquiries for the Medical Team, liaising with multi-disciplinary team members, other health professionals/staff within the Trust and externally.
Applicants must have excellent interpersonal, organisational, time management skills and be able to work under pressure and to strict deadlines/targets. Ability to communicate in English both verbally and in writing at a high level is also essential.
An appropriate speed and accuracy of typing is required for this role and this will be assessed at interview or equivalent Medical Secretarial Experience.
The main duties of the role are audio typing of clinical letters, reports and other correspondence as required by the medical team. Management of waiting lists, processing of referrals for triage and results and ensuring appropriate action is taken.
About us
- Manage and prioritise own workload using own initiative and ensuring deadlines are met. Working to agreed national/local timescales e.g. waiting times, cancer etc.
- Responsible for the training and direct line management of secretaries at a lower grade, trainees or temporary secretaries.
- Provides a secretarial service (often of a highly sensitive nature) including filing, audio typing, (word processing), use of e-mail, scanning, photocopying, dealing with mail and ordering stationery supplies.
- Open and prioritise post and deal with routine matters on behalf of the Consultant where appropriate. Use initiative in filtering information and be proactive in dealing with matters such as drafting replies to any urgent actions or concerns, arranging urgent appointments.
- Point of contact for telephone enquiries from staff, patients, relatives, patients legal representatives, General Practitioners, other Consultants and external organisations in a constructive and sympathetic manner taking action as appropriate. Manage telephone and personal enquiries from staff, relatives, patients, legal representatives, general practitioners, consultants, community nursing staff and external organisations in a constructive and sympathetic manner, referring to the appropriate person where necessary and rerouting these calls when required.
- Responsible for chasing all investigation/test results and bringing abnormal/urgent results to the attention of the Consultant, actioning as appropriate.
- Responsible for chasing all investigation/test results and bringing abnormal/urgent results to the attention of the Consultant, actioning as appropriate.
- Responsible for follow up appointments and referrals being arranged and appropriate action being taken to ensure continuity of patient care within designated time limits.
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Useful skills for a Medical Secretary - Dermatology:
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To work as a Medical Secretary in the UK, you should possess a combination of technical, administrative, and interpersonal skills. Here are the key skills and qualifications that are often required:
Essential Skills:
1. Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and keep track of appointments, medical records, and correspondence.
2. Communication Skills: Strong written and verbal communication skills to interact with healthcare professionals, patients, and other stakeholders.
3. Computer Literacy: Proficiency in using Microsoft Office (Word, Excel, Outlook) and medical software (like NHS systems, EMIS, or SystmOne).
4. Typing Skills: Fast and accurate typing skills are essential for transcription and data entry.
5. Attention to Detail: Accuracy is critical when handling patient records, medical documents, and databases.
6. Confidentiality Awareness: Understanding of patient confidentiality and data protection laws (e.g., GDPR) to ensure sensitive information is handled appropriately.
7. Knowledge of Medical Terminology: Familiarity with medical terminology, procedures, and anatomy to understand documents and communicate effectively in a healthcare environment.
8. Customer Service Skills: Ability to assist patients and address their inquiries empathetically and professionally.
9. Teamwork: Ability to work within a multidisciplinary team and collaborate with healthcare professionals.
10. Problem-Solving Skills: Capacity to handle issues that may arise and find solutions quickly.
Qualifications:
- Education: A minimum of GCSEs in English and Maths is usually required. A qualification in business administration or medical administration can be advantageous.
- Experience: Previous experience in an administrative role, especially in a healthcare setting, is beneficial but not always essential.
- Professional Development: Consider obtaining certifications related to medical administration or secretarial work to enhance your qualifications.
Additional Skills:
- Time Management: Ability to manage time effectively and meet deadlines.
- Adaptability: Flexibility to handle changing workloads and environments in a busy medical practice.
- Knowledge of NHS Protocols: Understanding of NHS procedures, policies, and regulations can be helpful.
Conclusion
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