People & Culture Help Desk Operator inCanterbury inCanterbury PUBLISHED
THU 31 OCT 2024
Candidates for this role should possess strong communication skills, digital literacy, attention to detail, and the ability to work effectively in a fast-paced environment. The position requires resilience and the capacity to prioritize workload under pressure. New hires will receive training on the systems used and are encouraged to engage in continuous service improvement and personal development throughout their tenure. This role serves as an excellent introduction to working within the NHS and contributes significantly to the overall employee experience.
The People & Culture Help Desk sits at the heart of the People Services Team here at East Kent. Providing first line support and excellent customer service to Trust colleagues, candidates and external customers. The Help Desk is contactable via phone or our incident reporting system and receives queries relating to workforce systems, recruitment, employee relations, payroll, e-Learning, wellbeing, staff benefits and much more. Working closely as a team to achieve targets and meet KPIs, supporting the resolution of a variety of questions or escalating more complex queries to second line teams. This role is a great introduction to the NHS and People & Culture
The Help Desk is committed to supporting positive culture and wellbeing and are able to signpost and offer advice or assistance for many aspects or your physical, mental health and wellbeing needs.
The People & Culture Help Desk provides the Trust with a single point of contact for all People related queries. The team provide access to and maintain the Employee Staff Record (ESR), Rostering and Expenses systems, assist candidates with pre-employment checks, signpost to policies and toolkits, update e-learning, respond to reference requests, support with the administration of honorary contracts and clinical attachments and support with pay amendments. We have a wealth of knowledge to provide first line support to colleagues, prospective employees and other customers; as well as demonstrating first class customer service, ensuring queries are answered quickly or escalated to specialist teams; we make a difference to our people.
About us
Strong written and verbal communication, digital literacy, to be goal oriented, have an eye for detail, self-motivated and enjoyment for working in a fast-paced team are skills required for this role. The post holder must also be able to work effectively under pressure to meet deadlines and also be resilient to deal with all queries confidently. So therefore, being able to prioritise your workload is important as day to day tasks can vary. Training on how to use our systems will be provided as part of your first 6 weeks within the team and there will be an expectation to participate in continuous service improvement and develop your own learning.
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