Paediatric Pathway Coordinator inCroydon inCroydon PUBLISHED MON 25 NOV 2024

Band 4: £31,081 to £33,665 a year pro-rata, per annum, incl. HCAS Outer PERMANENT
MULTI-DISCIPLINARY NHS

Croydon Health Services NHS Trust rdH0c1Ig

Diverse Work Environment, The role includes both acute and community settings, allowing for a varied work experience and interaction with different patient demographics.

Key Position in Patient Care, As the point of contact for patient pathways, the coordinator plays a critical role in ensuring patients receive timely and efficient care, improving overall patient satisfaction.

Collaboration with Multi-Disciplinary Teams, Working as part of a team of healthcare professionals fosters a collaborative environment and enhances the quality of care provided to patients.

Management of Patient Pathways, The responsibility of overseeing the entire pathway from referral to discharge allows for the development of strong organizational and management skills.

Standardized Procedures, Following established Standard Operating Procedures (SOPs) ensures consistency and quality in the care provided, which is crucial in a healthcare setting.

Opportunity for Professional Development, The role provides opportunities for career advancement and skill development, particularly in patient management and healthcare administration.

The Paediatric Pathway Coordinator position at Croydon Health Services NHS Trust involves a hybrid role of 2 days in acute care and 3 days in the community. The Coordinator will manage patient pathways from referral to discharge as part of a multi-disciplinary team, serving as the main contact for administrative issues. Responsibilities include processing referrals, scheduling appointments, providing administrative support through audio typing, and ensuring effective communication among team members. The role requires adherence to Standard Operating Procedures (SOPs) to meet timelines and maintain high levels of patient and clinician satisfaction. This is a full-time Band 4 role, with further details provided in the job description and person specification document.

This post will be 2 days acute and 3 days in community.

The post holder will be the point of contact for all administrative issues relating to patients' pathway of care. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will supervise and allocate work to the POD (point of delivery) team.

The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. To provide a consistent approach across the Trust, using Standard Operating Procedures (SOPs) to ensure that functions of the role are carried out correctly within given timescales.

Paediatric Pathway Coordinator - Band 4,Fulltime

1. Ensure all referrals are processed and registered, including paper and Choose and Book, in line with Trust Access Policy and speciality Standard Operating Procedures (SOPs)

2. Schedule new and follow up appointments, ensuring that capacity is proactively and efficiently used. This includes ensuring patients are booked into the right clinic to ensure that they are seen by the most appropriate clinician first time and for subsequent follow ups

3. To provide an efficient and accurate audio typing and transcription service within specified timescales,using the Trust's digital dictation, information systems and audio tapes.

4. Ensure there is accurate and timely communication between clinical transcription service and specialityPatient Pathway co-ordinators in order to pass on important clinical information from dictation

5. Follow Standard Operating Procedures for the service to ensure priority and timescales for clinicalcorrespondence are met and escalate any delays to Supervisor

Interview date: TBC

About us
Please see the attached supporting document which contains more information about the role in the job description and person specification

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