Medical Receptionist inStockton-on-Tees inStockton-on-Tees PUBLISHED 15 OCT 2024
Queens Park Medical Centre rOK3nIfa
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Queens Park Medical Centre is a busy GP practice based in Stockton-on-Tees. We are seeking a Medical Receptionist to join our friendly team. Full or part time considered
We are looking for an individual who is a good communicator with excellent interpersonal and customer service skills.
Knowledge of the workings of General Practice and SystmOne clinical system would be a distinct advantage.
The primary responsibility is to provide a high quality service to our patients.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
The ability to work under pressure whilst remaining calm is essential, whilst also using your own judgement, resourcefulness and common sense.
Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.
Undertake a variety of administrative duties to assist in the smooth running of the practice.
About us
- Answer the telephone as a priority
- Book/cancel appointments
- Take messages accurately and pass on in a timely manner
- Organise home visit requests
- Deal with general enquiries and complaints
- Give out pathology results
- Register new patients and temporary residents and make up paper records
- Greet and direct patients and visitors
- Organise translators
- Respond to the needs of GPs and Nurses to enable efficient clinics
- Input and extract information from the Practice computer system
- Update the clinical system with information eg smoking, ethnicity
- Action change of address notification
- Any other filing, record keeping and distribution of documents as appropriate
- Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
- Fully utilise SystmOne and other IT systems
- Monitor and check tasks and work flows
- Communicate effectively with the reception team to ensure policies and procedures are kept up to date
- Keep directories and data bases up to date to ensure an efficient work flow
- Demonstrate duties to new or less experienced staff
- Resolve job related issues, including patient documentation and help resolve minor problems
- Photocopying
- Attend meetings when required
- To work safely at all times in accordance with legislation and Practice policies and procedures
- Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
Queens Park Medical Centre is a busy GP practice based in Stockton-on-Tees. We are seeking a Medical Receptionist to join our friendly team. Full or part time considered
We are looking for an individual who is a good communicator with excellent interpersonal and customer service skills.
Knowledge of the workings of General Practice and SystmOne clinical system would be a distinct advantage.
The primary responsibility is to provide a high quality service to our patients.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
The ability to work under pressure whilst remaining calm is essential, whilst also using your own judgement, resourcefulness and common sense.
Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.
Undertake a variety of administrative duties to assist in the smooth running of the practice.
About us
- Answer the telephone as a priority
- Book/cancel appointments
- Take messages accurately and pass on in a timely manner
- Organise home visit requests
- Deal with general enquiries and complaints
- Give out pathology results
- Register new patients and temporary residents and make up paper records
- Greet and direct patients and visitors
- Organise translators
- Respond to the needs of GPs and Nurses to enable efficient clinics
- Input and extract information from the Practice computer system
- Update the clinical system with information eg smoking, ethnicity
- Action change of address notification
- Any other filing, record keeping and distribution of documents as appropriate
- Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
- Fully utilise SystmOne and other IT systems
- Monitor and check tasks and work flows
- Communicate effectively with the reception team to ensure policies and procedures are kept up to date
- Keep directories and data bases up to date to ensure an efficient work flow
- Demonstrate duties to new or less experienced staff
- Resolve job related issues, including patient documentation and help resolve minor problems
- Photocopying
- Attend meetings when required
- To work safely at all times in accordance with legislation and Practice policies and procedures
- Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
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