Medical Receptionist inStockton-on-Tees inStockton-on-Tees PUBLISHED
TUE 15 OCT 2024
Depending on experience
PERMANENT GOOD SALARY
Queens Park Medical Centre rOK3nIfa
Opportunity to work in a friendly and supportive team environment at Queens Park Medical Centre.
Flexibility in working hours, with options for full or part-time positions to suit individual needs.
Direct interaction with patients, enhancing communication and customer service skills in a healthcare setting.
Gain valuable experience in general practice, which can be beneficial for future career opportunities in healthcare.
Develop skills in using SystmOne clinical system and other IT tools essential for modern healthcare administration.
Involvement in diverse administrative duties that contribute to the smooth operation of the medical practice.
Queens Park Medical Centre in Stockton-on-Tees is hiring a Medical Receptionist to join their team, with full-time or part-time options available. The ideal candidate should have strong communication and customer service skills, and familiarity with General Practice and the SystmOne clinical system is advantageous. Responsibilities include providing excellent service to patients, managing phone calls, booking and canceling appointments, handling inquiries and complaints, organizing home visits, and updating patient records. The role also involves facilitating communication within the healthcare team, performing various administrative tasks, and supporting new staff. The ability to work under pressure, demonstrate resourcefulness, and maintain workflow efficiency is crucial. Flexibility to cover for colleagues and adherence to practice policies is expected.
Queens Park Medical Centre is a busy GP practice based in Stockton-on-Tees. We are seeking a Medical Receptionist to join our friendly team. Full or part time considered
We are looking for an individual who is a good communicator with excellent interpersonal and customer service skills.
Knowledge of the workings of General Practice and SystmOne clinical system would be a distinct advantage.
The primary responsibility is to provide a high quality service to our patients.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
The ability to work under pressure whilst remaining calm is essential, whilst also using your own judgement, resourcefulness and common sense.
Facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.
Undertake a variety of administrative duties to assist in the smooth running of the practice.
About us
- Answer the telephone as a priority
- Book/cancel appointments
- Take messages accurately and pass on in a timely manner
- Organise home visit requests
- Deal with general enquiries and complaints
- Give out pathology results
- Register new patients and temporary residents and make up paper records
- Greet and direct patients and visitors
- Organise translators
- Respond to the needs of GPs and Nurses to enable efficient clinics
- Input and extract information from the Practice computer system
- Update the clinical system with information eg smoking, ethnicity
- Action change of address notification
- Any other filing, record keeping and distribution of documents as appropriate
- Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
- Fully utilise SystmOne and other IT systems
- Monitor and check tasks and work flows
- Communicate effectively with the reception team to ensure policies and procedures are kept up to date
- Keep directories and data bases up to date to ensure an efficient work flow
- Demonstrate duties to new or less experienced staff
- Resolve job related issues, including patient documentation and help resolve minor problems
- Photocopying
- Attend meetings when required
- To work safely at all times in accordance with legislation and Practice policies and procedures
- Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
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Useful skills for a Medical Receptionist:
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To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.
2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.
3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.
4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.
5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.
6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.
7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.
8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.
9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.
10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.
11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.
12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.
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