Administration Team Lead inBasingstoke inBasingstoke PUBLISHED
FRI 13 DEC 2024
The successful candidate will also play a crucial role in supporting the Matron and Clinical Leads to enhance the quality of administrative services throughout the district. Responsibilities include supervising staff, coordinating administrative duties for clinicians, and being the primary contact for complex inquiries from patients and professionals. Applicants should demonstrate effective time management, interpersonal skills, and a commitment to service development; experience with specific software systems is preferred but not mandatory, as training will be provided. The Trust values inclusivity in its recruitment process and is open to discussing flexible working arrangements.
Day-to-day delivery of a comprehensive and responsive Integrated Single Point of Access support service within Integrated Community Services. The ISPA provides administrative support to community physical health teams across Mid and North Hampshire. The Band 4 roles provide support and Team Leadership for the band 3 administrators based across various sites: Winchester, Herriard, Andover.
You will be responsible for the operational oversight of the ISPA Team's activities on a day-to-day basis to provide an effective, efficient and customer / stakeholder focussed service which meets the changing needs of the Trust.
The Band 4 will be experienced and proficient in the use of Microsoft packages including excel, PowerPoint and word. We are looking for someone that has experience of managing a small to medium sized team. Who has good time management, is process focused and has appropriate interpersonal skills to enable line managing the team and liaising with various stakeholders. An important focus will be on maintaining a positive team culture while ensuring workflow is maintained in accordance with our operational procedures. Experience in E-roster, RIO, SBS and Clare's is desirable, but training will be provided.
As a team player, you'll be able to prioritise your work to meet deadlines and have a customer focused approach. You will support the development and implementation of ISPA procedures, as we work together to develop and improve the service offered by the ISPA.
To assist the Matron and Clinical Leads in the development and maintenance of a quality administrative service across the district.
To provide direct supervision for administrators including 1:1s and appraisals.
To coordinate and support secretarial and administrative duties to clinicians and other non-medical staff. To assist in the organisation of the department and clinician's workload. This would also include being the first point of contact for complex enquiries from patients, carers and other professionals and to liaise with GPs, other departments and external organisations.
About us
Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.
We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.
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