Patient Service AdministratorinMorden inMordenPUBLISHED MON 28 OCT 2024

Band 3: £28,622 to £30,225 a year per annum FIXEDTERM
WEEKEND

Central London Community Health Trustr1KLJln8

The Central London Community Health Trust is seeking a dedicated and innovative Patient Service Administrator to join their teams in Merton and Wandsworth. The role involves providing essential administrative support, which includes handling patient inquiries, processing referrals and discharges, and managing appointment scheduling within the South West Division. The position is based at Merton Civic Centre, with opportunities for agile working after competency approval. Candidates should possess strong communication and administrative skills, a passion for quality improvement, and the ability to manage patient interactions in a fast-paced environment.

This role requires flexibility, including weekend shifts, as part of a rota system. The successful applicant will collaborate closely with existing staff and managers across various services and will benefit from ongoing professional development, including training and supervision. Experience with EMIS and a background in customer engagement or managing challenging conversations are preferred. Overall, candidates should demonstrate a commitment to enhancing patient services and driving positive changes within the organisation.

We are looking for a committed, innovative administrator with outstanding people skills to work across our SPAs in Merton and Wandsworth. Your role will be to provide administrative support eg; signposting patient queries, processing referrals/discharges, booking/cancelling/rescheduling appointments and supporting clinical delivery across services in the South West Division. The post is based at Merton Civic Centre with the opportunity for agile working once competencies have been signed off by a senior administrator. There will be weekend working as part of a rota system, this is currently done on an agile basis.

You will work closely with existing admin staff, team leaders and managers across Merton and Wandsworth SPAs and Sexual Health clinical services. You should have a passion for quality improvement, innovation, positive change and be solution focused. You should be able to sensitively respond to patient calls in a high pressure and fast paced environment. Your communication and administration skills will be excellent.

We are committed to professional development offering competency support and sign off, team meetings, shadowing opportunities, psychological support for SPA teams, in-service training and one to one supervision. Internal and external courses are supported. Having experience of EMIS, engaging with the public and experience of sensitively managing challenging conversations is advantageous.