Royal Cornwall Hospitals TrustroNlX4Ua
Candidates will be involved in communicating with patients, carers, and health professionals, and may need to arrange hospital transport as needed. Applicants must successfully complete identity, professional registration, employment history checks, Occupational Health clearance, and a Disclosure and Barring Service check. This role may offer flexible working arrangements and sponsorship opportunities, although these are not guaranteed.
We have an exciting opportunity to join our friendly and supportive Eldercare admin team as a support typist.
The role will include providing administrative and typing support as directed by Medical Secretary/Team Co-ordinator.
Communication:
Receive and process telephone calls in accordance with Trust policy and in an appropriate manner.
Patient Confidentiality:
Maintain absolute patient confidentiality at all times in accordance with Trust policy and the legal framework such as the Data Protection Act.
Physical Skills:
Utilise keyboard skills to produce clinical and routine correspondence to health professionals, patients and their carers. Use Word and Excel documents and enter data as requested.
Information Technology/System Utilisation:
Regularly utilise Trust Information Systems such as Maxims for the creation of correspondence, reports and other documents.
Develop a thorough knowledge and understanding of the Patient Administration System (PAS) and Case note Management.
General correspondence, reports and other communication by use of either audio typing techniques or other digital formats as directed, utilising the ability to accurately transcribe dictation, understanding the context and re-arranging as necessary.
Take and process telephone calls in an appropriate manner. Telephone calls will involve contact with patients, carers and health professionals and may involve the provision of non-clinical advice.
Sort, distribute and prioritise internal/external post, including communication by fax and e-mail. Requesting case notes as necessary.
Provide cover for other members of staff as directed.
Obtain hospital case notes from both within the Trust and outside Trusts when required (ensuring case notes are tracered accurately using PAS at all times) and returned to Health Records in a timely manner.
Data quality check the outcomes of clinic annotations altering PAS to reflect the relevant clinical notes in close co-operation with the medical secretary.
Bring to the attention of the clinical staff all results in a timely manner and promptly act on any instructions given regarding these
Ensure case notes are maintained in accordance with the Trust's Case Note Management Policy and that all correspondence, reports and results are filed correctly and in a timely manner.
Arrange hospital transport as necessary in accordance with Cornwall Transport Policy.
Ensure a good working knowledge is maintained of RTT rules and guidance
About us
PLEASE NOTE: To view the full Job Description and Person Specification, please click the supporting document on the right-hand side.
To be an employee of the NHS you need to successfully complete the following:
- Identity Checks
- Professional registration and qualification checks
- Employment history and reference checks
- Occupational Health clearance
- Satisfactory Disclosure and Barring Service check
- Right to work in the UK
For further information please visit:
www.jobsincare.com/job/jbnsp4Cc
We reserve the right to close this advert early.
We may be able to offer flexible working. Please discuss at interview.
We may be able to offer sponsorship but this is not guaranteed.
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