Waiting List CoordinatorinSheffieldinSheffieldPUBLISHED TUE 11 MAR 2025
Opportunity to play a vital role in patient care by ensuring efficient management of waiting lists, directly impacting patient outcomes.
Collaborative work environment, partnering with medical, nursing, and administrative staff, fostering teamwork and communication.
Gain valuable experience in healthcare administration, specifically in outpatient/inpatient processes and waiting list management.
Access to training and development, especially regarding surgical booking processes, enhancing professional skills and career growth.
Performance-focused role, contributing to the achievement of key performance indicators and national/local healthcare standards.
Engagement in dynamic settings, managing various tasks including clinic scheduling and patient prioritization, keeping the workday diverse and interesting.
Ability to influence operational efficiency and improve patient flow by utilizing systems like Lorenzo effectively.
Join the Sheffield Teaching Hospitals NHS Foundation Trust as a Waiting List Coordinator, a role perfectly suited for those who thrive in a supportive environment and are passionate about patient care. As part of a dedicated team, you’ll be essential in managing outpatient and inpatient waiting lists, ensuring they’re handled effectively in line with both national and local standards. This position offers the opportunity to make a tangible difference in people’s lives by ensuring they receive the timely care they deserve.
In this role, you'll collaborate with colleagues in a friendly, fast-paced environment, utilising your organisational skills to manage clinic and theatre schedules with precision. If you have experience with Lorenzo, or are willing to learn, you’ll be well-equipped to coordinate patient bookings, oversee annual leave requests, and communicate closely with medical teams. This position not only allows you to showcase your expertise but also to nurture your interpersonal skills in a caring setting, where patients are at the heart of every decision. If you’re ready to take on a rewarding challenge, we’d love to hear from you!
In this role, you'll collaborate with colleagues in a friendly, fast-paced environment, utilising your organisational skills to manage clinic and theatre schedules with precision. If you have experience with Lorenzo, or are willing to learn, you’ll be well-equipped to coordinate patient bookings, oversee annual leave requests, and communicate closely with medical teams. This position not only allows you to showcase your expertise but also to nurture your interpersonal skills in a caring setting, where patients are at the heart of every decision. If you’re ready to take on a rewarding challenge, we’d love to hear from you!
Opportunity to play a vital role in patient care by ensuring efficient management of waiting lists, directly impacting patient outcomes.
Collaborative work environment, partnering with medical, nursing, and administrative staff, fostering teamwork and communication.
Gain valuable experience in healthcare administration, specifically in outpatient/inpatient processes and waiting list management.
Access to training and development, especially regarding surgical booking processes, enhancing professional skills and career growth.
Performance-focused role, contributing to the achievement of key performance indicators and national/local healthcare standards.
Engagement in dynamic settings, managing various tasks including clinic scheduling and patient prioritization, keeping the workday diverse and interesting.
Ability to influence operational efficiency and improve patient flow by utilizing systems like Lorenzo effectively.
We have an exciting opportunity for a Waiting List Coordinator to join the team, to actively assist the department in the efficient and effective management of the outpatient/inpatient waiting lists in line with both national and local standards.
Working alongside the Scheduler, you will work alongside another Waiting List Coordinator who will each look after a group of consultant's clinic/theatre lists. You will be responsible for ensuring clinic and theatre lists are fully utilised and waiting lists are well managed in order of clinical priority.
We are looking for someone with good organisational and prioritisation skills, with the ability to work under pressure and a good communicator with medical, nursing and admin colleagues who has the patient at the heart of everything they do. Someone with a good knowledge of Lorenzo, in particular how to create a new clinic, cancelling clinics due to leave and booking patients from access plans would be an advantage. Training can be provided on the surgical bookings processes if you don't already have experience in this.
You are encouraged to contact the hiring manager to find out more about the department and this role, and what the department is looking for from the ideal candidate.
- To be responsible for the administration of the department's outpatient/inpatient waiting lists, ensuring accuracy and attention to detail.
- Robustly manage a PTL against local and national waiting times as well as working to meet Dermatology Key Performance Indicators.
- Use appropriate booking processes to facilitate the admission of patients adding, removing, appointing and suspending patients to and from the outpatient/inpatient waiting lists.
- Using Lorenzo, take the lead responsibility for building new clinics and amending existing clinics to include clinic cancellations and reopening clinics in line with department capacity including liaising with consultants to provide extra clinic capacity to ensure department meets local and national targets.
- Be responsible for managing consultant and junior doctor annual leave requests ensuring any issues are escalated to the Operational Manager.
- Manage review lists for follow up patients who require further investigations or follow up ensuring that these are completed in the time specified by the medical & nursing team.
About us
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
We would welcome prior contact if you would like further information on the role.
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More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Waiting List Coordinator:
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To work as a Waiting List Coordinator in the UK, you would typically need a combination of skills and qualifications. Here are some key skills and attributes that are often required for this role:
1. Organizational Skills: Ability to manage multiple tasks and prioritize effectively, given the busy nature of healthcare environments.
2. Attention to Detail: Accuracy is crucial when handling patient records and maintaining waiting lists to ensure compliance and proper patient care.
3. Communication Skills: Strong verbal and written communication skills are essential for liaising with patients, healthcare professionals, and administrative staff.
4. Interpersonal Skills: The ability to empathize with patients who may be anxious about their wait times, while also maintaining professionalism.
5. Computer Literacy: Proficiency in using healthcare information systems, databases, and general office software (e.g., Microsoft Office).
6. Problem-Solving Skills: Ability to address and resolve issues that arise regarding waiting lists or scheduling conflicts.
7. Knowledge of Healthcare Protocols: Familiarity with relevant healthcare policies, procedures, and data protection legislation (like GDPR) is important.
8. Time Management: Effective management of time to ensure that waiting lists are maintained and updated regularly.
9. Teamwork: Ability to collaborate with various healthcare professionals and departments to facilitate patient care.
10. Adaptability: Flexibility to adapt to changes in protocols or patient needs as circumstances evolve.
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