CT Radiology Administrative AssistantinGuildfordinGuildfordPUBLISHED THU 21 NOV 2024

We are looking for an enthusiastic, self-motivated administrative assistant to join our friendly CT administrative team.

To be considered for this role previous experience in a customer service role is highly desirable.

This position will require excellent communication skills the ability to deal with patient queries on the phone and also colleagues within the department wanting to book CT scans. You will require sufficient IT skills to access and enter data onto the Radiology information system and to book appointments, training will be provided.

Experience in administrative procedures would be advantageous

The role will involve a variety of administrative duties which support the daily patient flow and operations of this busy department

About us

The post holder will be a member of the administration and clerical team supporting Radiology in delivering a quality appointment service for their patients.

The administration role will involve working across multiple systems [e.g. Email, E-Referrals, CERNER, CRIS, Ordercomms to manage patient appointments in accordance with local procedures and national policies. Communication is key to this role, the post holder will be required to: Record patient demographic and referral information accurately Be polite, professional and empathetic when speaking to callers on the telephone Using initiative to be able to problem solve and answer queries as they arise