Receptionist inLondon inLondon PUBLISHED 22 OCT 2024

£20,000 to £22,000 a year Depending on experience PERMANENT GOOD SALARY

Lawrence House Group r0rJU4fM

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We are looking for an administrator, with good people skills to deliver patient services in an efficient and professional manner.

You will also need to possess a high level of organisational skills, have excellent communication skills with a good team spirit.

A high level of quality customer care is an integral part of this role. You will need to have the ability to be self motivated and be confident on using your own initiative within the limits of the role. If you are someone who is able to work well under pressure and maintain high quality service delivery, we would like to hear from you

The primary function of the role is to deliver patient services in an efficient and professional manner
Working with the team, the front and back office team.
To assist with the smooth running of the practice.
To ensure that both front of house and administrative targets are met and maintained.
To provide a focal point of communication between patients, doctors and other medical staff.
To liaise and assist the Team as and when required.

About us

· To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.

· Open/close the practice at the beginning and end of each day and follow the opening and closing procedures

· Booking, cancelling, amending patients appointments using EMIS web clinical software

· Manning the practices email inbox

· To maintain a good rapport/relationship between internal and external customers of the Practice at all times.

· To have an overview of the demands and workflow of the Practice during the working day.

· To book/cancel and amend patients appointments using the clinical system

· Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.

· Arranging appointments for patients reviews as part of QOF management

· Register new patients living within our catchment area

· Dealing with internal and external post

· To reach practice targets by asking patients to complete the patient friends and family surveys on a daily basis.

· Patient engagement – proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescription and view their medical record.

· Effectively signpost patients to services appropriate to their needs

· Scanning and action the clinical correspondence as per GP instructions into the patients’ medical records

· To email referrals to the relevant hospital departments as requested by clinical staff & accurately document the receipt in patient’s records. Processing of referrals using e-RS (previously known as Choose & Book).

· Request the repeat prescriptions received in person, email and fax via medicine management in EMIS.

· Filing prescriptions actioned by the GP

· Medical Records room management (filing and pulling patient medical records). Processing the deductions.

· To be flexible to cover shifts in the event of staff holidays and sickness at short notice.

We are looking for an administrator, with good people skills to deliver patient services in an efficient and professional manner.

You will also need to possess a high level of organisational skills, have excellent communication skills with a good team spirit.

The primary function of the role is to deliver patient services in an efficient and professional manner
Working with the team, the front and back office team.
To assist with the smooth running of the practice.
To ensure that both front of house and administrative targets are met and maintained.
To provide a focal point of communication between patients, doctors and other medical staff.
To liaise and assist the Team as and when required.