Receptionist inLondon inLondon PUBLISHED TUE 22 OCT 2024

£20,000 to £22,000 a year Depending on experience PERMANENT GOOD SALARY

FAMILY QOF

Lawrence House Group r0rJU4fM

Lawrence House Group is seeking a skilled receptionist in London to deliver efficient and professional patient services while maintaining high-quality customer care. The ideal candidate will possess strong organisational and communication skills, work well under pressure, and exhibit self-motivation and initiative. Key responsibilities include managing front desk operations, answering telephones, booking and amending patient appointments using EMIS web clinical software, and ensuring a tidy reception area.

The role requires proactive engagement with patients, maintaining confidentiality, and effective communication between patients, doctors, and medical staff. The receptionist will also assist with administrative tasks, help meet practice targets, and support the overall functioning of the practice. Flexibility to cover shifts as needed is important. If you are dedicated to providing excellent service and fostering positive relationships, Lawrence House Group would like to hear from you.

We are looking for an administrator, with good people skills to deliver patient services in an efficient and professional manner.

You will also need to possess a high level of organisational skills, have excellent communication skills with a good team spirit.

A high level of quality customer care is an integral part of this role. You will need to have the ability to be self motivated and be confident on using your own initiative within the limits of the role. If you are someone who is able to work well under pressure and maintain high quality service delivery, we would like to hear from you

The primary function of the role is to deliver patient services in an efficient and professional manner
Working with the team, the front and back office team.
To assist with the smooth running of the practice.
To ensure that both front of house and administrative targets are met and maintained.
To provide a focal point of communication between patients, doctors and other medical staff.
To liaise and assist the Team as and when required.

About us
· To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times regarding patients and staff.
· Open/close the practice at the beginning and end of each day and follow the opening and closing procedures
· Booking, cancelling, amending patients appointments using EMIS web clinical software
· Manning the practices email inbox
· To maintain a good rapport/relationship between internal and external customers of the Practice at all times.
· To have an overview of the demands and workflow of the Practice during the working day.
· To book/cancel and amend patients appointments using the clinical system
· Ensure the waiting area/reception front desk is kept tidy and keep forms and patient information stocked up where possible.
· Arranging appointments for patients reviews as part of QOF management
· Register new patients living within our catchment area
· Dealing with internal and external post
· To reach practice targets by asking patients to complete the patient friends and family surveys on a daily basis.
· Patient engagement – proactively inform patients of benefits for signing up to the online services where patients can book appointments, order repeat prescription and view their medical record.
· Effectively signpost patients to services appropriate to their needs
· Scanning and action the clinical correspondence as per GP instructions into the patients’ medical records
· To email referrals to the relevant hospital departments as requested by clinical staff & accurately document the receipt in patient’s records. Processing of referrals using e-RS (previously known as Choose & Book).
· Request the repeat prescriptions received in person, email and fax via medicine management in EMIS.
· Filing prescriptions actioned by the GP
· Medical Records room management (filing and pulling patient medical records). Processing the deductions.

· To be flexible to cover shifts in the event of staff holidays and sickness at short notice.

More information related to this job opportunity, from jobsincare:

Possible interview questions for this job Click to view Start practice interview NEW!

Please wait...this will take a moment...

Useful skills for a Receptionist: Click to view

To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:

Technical Skills:

1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.

2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.

3. Data Entry: Attention to detail when inputting and managing information in databases.

Interpersonal Skills:

1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.

2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.

3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.

Organizational Skills:

1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.

2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.

3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.

Personal Qualities:

1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.

2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.

3. Teamwork: Ability to work collaboratively with other staff members in a busy office.

Additional Considerations:

- Experience: Previous experience in customer service or office administration can be advantageous.

- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.

- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.

Similar Receptionist roles

ReceptionistinBewdley

ReceptionistinActon

ReceptionistinBarnstaple

ReceptionistinDartford

inLondon

51.5891047 -0.0786805 London

in London click to show distance

Click to enable the interactive map at this job's location

Locations are approximate. Learn more

What might it look like to work here?
Stand by, we'll show you...

This image is not representative. Learn more