Care Navigator (Reception) inBristol inBristol PUBLISHED WED 4 DEC 2024

PERMANENT

The Lennard Surgery rY5b7wj1

Opportunity to make a positive impact on patients' lives by guiding them through their healthcare journeys.

Collaborative work environment with a multidisciplinary team of healthcare professionals, including GPs and nurses.

Develop strong interpersonal and communication skills by building relationships with patients and understanding their needs.

Part-time role offering a balanced work-life schedule with fixed working hours of 16 hours per week.

Gain valuable experience in the healthcare field, with no prior experience required, making it an ideal entry point for new candidates.

Engage in diverse tasks from administrative duties to direct patient support, enhancing job variety and satisfaction.

Possibility to contribute to practice improvements through participation in audits and other designated tasks.

The Lennard Surgery in Bristol is seeking a part-time Care Navigator (Reception) to join their healthcare team. This role focuses on providing compassionate and efficient support to patients, helping them navigate the healthcare system to ensure they access the appropriate care at the right time. Responsibilities include guiding patients to suitable healthcare professionals, managing appointments, handling incoming phone calls, processing prescription requests, and maintaining accurate patient records. Strong communication and organisational skills are essential, and while experience in a healthcare setting is desirable, it is not mandatory.

As a Care Navigator, you will also perform reception duties and support the administrative team, aiming to create a welcoming environment for patients. The position requires the ability to work effectively under pressure while building rapport with patients and collaborating with healthcare professionals to enhance patient experiences and outcomes. This role involves 16 hours of work per week, with specific shifts on Wednesdays and Fridays.

Join Our Team at The Lennard Surgery as a Care Navigator!

Are you passionate about making a difference in the lives of patients? Do you have a natural ability to support, guide, and connect people with the care they need? If so, we want you to join our team as a Care Navigator!

As a Care Navigator, you will be a vital part of our healthcare team, offering patients a friendly, efficient, and compassionate point of contact. Youll help navigate the healthcare system, ensuring patients receive the right care, at the right time, and in the right place. Your role will involve:

Guiding patients through their healthcare journey by providing support and directing them to the most appropriate services.

Building relationships with patients to understand their needs.

Collaborating with our team of GPs, nurses, and allied professionals to ensure the best outcomes for patients.

Managing appointments to ensure smooth, timely care delivery.

We are looking for a compassionate, patient-focused individual who thrives in a busy environment.

Excellent communication and interpersonal skills, with the ability to build rapport quickly.

Strong organisational abilities to manage multiple tasks and appointments.

Experience in a healthcare setting is desirable, but not essential.

This is a part time role.- We are looking for a Care Navigator working 16 hours per week:

Wednesday 08:30 - 17:30 alternating 10:00 - 19:00

Friday 08:30 - 17:30 alternating 10:00 - 19:00

Reception/Care Navigators support the practice clinical team by signposting patients to the appropriate healthcare professional or service, working as part of the practices multidisciplinary team. They will also be expected to undertake reception duties as part of the role, supporting the administrative team in delivering a polite and professional service to the entitled patient population.

The key aim for this role is to enable patients to interact with the Right Person for the Right Reason at the Right Time.

About us
The following are the core responsibilities of the Receptionist (Care Navigator). There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:
a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition
b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
c. Process patient requests for appointments
d. Process repeat prescription requests
e. Initiate contact with and respond to requests from patients, team members and external agencies
f. Enter read-code data on the Emis clinical system
g. Photocopy documentation as required
h. Data entry of new and temporary registrations and relevant patient information as required
i. Input data into the patients healthcare records as necessary
j. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team
k. Manage all queries as necessary in an efficient manner
l. Carry out system searches as requested
m. Maintain a clean, tidy, effective working area at all times
n. Monitor and maintain the reception area and noticeboards
o. Support all clinical staff with general tasks as requested
In addition to the primary responsibilities, the Receptionist (Care Navigator) may be requested to:
Participate in practice audit as directed by the audit lead
Support administrative staff, providing cover during staff absences
Action incoming faxes when necessary
Scan patient-related documentation and attach scanned documents to patients healthcare records
Complete opening and closing procedures in accordance with the duty rota
As required, support the Prescription Clerk in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently.

More information related to this job opportunity, from jobsincare:

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Useful skills for a Care Navigator (Reception): Click to view

To work as a Care Navigator (Reception) in the UK, you'll typically need a combination of skills and qualifications that enable you to effectively support patients and healthcare professionals. Here are some essential skills and attributes you may need:

Communication Skills

- Verbal and Written Communication: Ability to clearly articulate information to patients, families, and staff.

- Active Listening: Understanding the needs and concerns of patients.

Interpersonal Skills

- Empathy: Sensitivity to the feelings and experiences of others, particularly when dealing with patients in stressful situations.

- Teamwork: Working collaboratively with other healthcare professionals.

Organizational Skills

- Time Management: Ability to prioritize tasks and manage time effectively in a busy environment.

- Multi-tasking: Handling various responsibilities simultaneously, such as answering calls, scheduling appointments, and processing paperwork.

Technical Skills

- IT Proficiency: Familiarity with electronic healthcare systems, databases, and standard office software.

- Data Entry: Accuracy in entering patient information and maintaining records.

Problem-Solving Skills

- Resourcefulness: Ability to find solutions to patient inquiries and issues efficiently.

- Critical Thinking: Assessing situations and making informed decisions on patient care and navigation.

Knowledge of Healthcare Systems

- Understanding of NHS Structure: Familiarity with the UK healthcare system, including local resources and services.

- Health Information: Basic understanding of different health conditions and care pathways.

Customer Service Skills

- Patient-Centered Care: Focus on providing support and enhancing the patient experience.

- Conflict Resolution: Ability to manage and resolve conflicts or complaints effectively.

Adaptability

- Flexibility: Ability to adapt to changing situations and respond to varying patient needs and demands.

- Stress Management: Maintaining composure during busy or challenging situations.

Professionalism

- Confidentiality: Understanding the importance of patient privacy and data protection.

- Compliance: Knowledge of relevant policies and regulations in healthcare settings.

Qualifications

While not always required, having relevant qualifications, such as a background in healthcare, administration, or customer service, can be beneficial. Additionally, training related to patient navigation or healthcare coordination may be advantageous.

inBristol

51.4259152 -2.6130839 Bristol

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