Senior Clinical Quality ManagerinBirminghaminBirminghamPUBLISHED FRI 24 JAN 2025
The successful candidate will be responsible for fostering collaborative relationships across sectors, including local authorities and independent regulators, to drive improvements in quality and safety in healthcare services. The ICB is committed to a diverse workforce and encourages applications from underrepresented groups, including males and individuals from black and minority ethnic backgrounds, as well as candidates with disabilities.
The Senior Clinical Quality Manager will provide operational leadership, clinical expertise and management support to ensure that there are robust and effective systems and processes in place for monitoring and reviewing the quality and safety of commissioned services across Birmingham and Solihull Integrated Care System (BSOL ICS).
This will entail, leading a small team of staff across a variety of care pathways providing senior expert advice on the management and application of Quality and improvement processes working closely and collaboratively with providers to address issues of quality, using soft and hard intelligence to assess issues and risks and working with providers to ensure mitigation plans are in place and are implemented through effective monitoring. The post-holder will contribute to the leadership of the quality and safety innovation, working across the ICS to ensure the delivery of high quality and safe commissioned services.
The post-holder will use a range of system feedback mechanisms to assess patient experience and will work with providers to ensure that patient views are gathered, reviewed and acted upon to make continuing improvements to care and treatment.
Provide senior leadership and oversight of the quality and safety agenda across a variety of care pathways leading collaborative working across all sectors of healthcare providers, Local Authority and independent regulators, taking action when needed and ensuring that where mitigation plans are necessary these are implemented delivering the required improvements in patient safety, outcomes and experience.
Review patient experience information and assess whether providers are acting upon patient feedback to make improvements to services and care, addressing concerns regarding patient experience with the ICB's patient experience lead and providers, to ensure that care pathways are optimised for patients.
Use soft and hard intelligence including patient information and GP feedback to identify any quality issues or risks in terms of patient care and safety with providers, taking action when required and agreeing corrective actions through constructive dialogue with system partners.
Use all available data and best practice evidence, to ensure that the ICS implements the best available approaches to improve quality and safety, working collaboratively with providers and partner agencies to ensure that solutions are robust and system-wide.
About us
Please review the job description and person specification attached for the detailed main duties of the role.
The ICB is committed to having a workforce which is representative of the population of Birmingham and Solihull. Our current staffing profile demonstrates that we are not as representative as we would like to be at this level within the organisation. We would actively welcome applications from males and people from black and minority ethnic backgrounds for this role.The ICB is registered as a Disability Confident Employer. We actively welcome applications from applicants with a disability and commit to shortlisting all such suitable applicants who meet the essential criteria for an interview. Please let us know of any reasonable adjustments you require in order to participate in the recruitment process.
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