Operations Manager inWoodford inWoodford PUBLISHED FRI 3 JAN 2025

Are you a passionate leader with a keen eye for detail and a commitment to patient safety? Do you thrive in fast-paced environments and enjoy building high-performing teams? If so, we want you on board as our Operation Manager at PELC UTC!

In this dynamic role, you'll play a pivotal role in ensuring the smooth and efficient delivery of services at our UTC. You'll work closely with the Site Manager on a shift basis, providing expertise and operational support to our team of dedicated admin, clinical, and medical staff.

• Day-to-day management:Oversee all resources, including equipment and personnel, to guarantee safe and secure service provision for staff, patients, and visitors.
• Queue mastery:Monitor and manage physical and clinical queues, implementing effective strategies to improve patient flow and reduce wait times.
• Protocol pro:Ensure adherence to organisational protocols and procedures, fostering collaboration and joint working across departments.
• Data detective:Validate and report on site breaches and investigate daily anomalies related to streaming and 4-hour reports.
• Real-time problem solver:Escalate operational pressures through OPEL and keep all UTC staff informed.
• Risk management rockstar:Implement and maintain effective risk management practices, meeting all clinical governance requirements.
• Investigator extraordinaire:Conduct investigations into incidents, complaints, and disciplinary matters, developing action plans to address service deficiencies.
• Staffing superhero:Manage staff schedules, ensuring adequate coverage and escalating potential risks to the Site Manager.
• Improvement innovator:Identify and highlight opportunities for service improvement, contributing to the continuous development of PELC UTC.
• Strategic teammate:Support the Site Manager in planning and review processes, including business planning, service reviews, and workforce planning.

About us

Job Summary:

Working in partnership with the Site Manager, the Operations Manager will work on a shift basis to coordinate and manage the day-to-day service provision of the designated PELC UTC services. This will involve providing expertise and operational support to admin, clinical and medical staff.

This role will have specific responsibility for daily operational performance and the efficient delivery of services to ensure patient safety and to support the wider strategic development of the designated services.

Key Responsibilities:

To provide day to day management of all resources within the service including equipment and human resources and ensure safe service provision for staff, patients and visitors.

Working closely with the rota team on rota allocation to ensure minimum staffing levels are met for service delivery and ensure skill mix reflects the needs of the service.

Day to day monitoring and management of physical and clinical queues within the UTC to aid effective and active queue management thus improving patient flow.

Have organisational knowledge of organisational protocols and procedures and ensure they are adhered to.Facilitate collaboration and joint working between departments

To validate and report on site breaches.

To investigate and report on daily anomalies in relation to streaming and 4 hour reports.

Escalate in real time operational pressures via OPEL and ensure all staff within the UTC are kept informed.

Facilitate the resolution of complaints, conflicts and issues from patients, staff, suppliers, other internal and external service providers and partner organisations in a timely and appropriate manner in line with PELC policies and procedures.

Ensure accurate logging of all site complaints, incidents, risk assessments and feedbacks making use of the appropriate PELC systems e.g. DATIX and work in partnership with the site manager to develop and implement action plans.

To ensure effective risk management including all clinical governance arrangement are in place and the requirements are met for the organisation

Responsible for undertaking investigations or delegating as appropriate. To include investigations of incidents, complaints, disciplinary etc ensuring appropriate action plans are developed and completed to resolve deficiencies in service provision.

Daily & weekly review of both clinical and operational rota coverage to ensure adequate staffing levels and escalate in real time any potential risk to the site manager

Highlight any opportunities for service improvement to the Site Manger.

Support the Site Manager in the planning and review process including business planning, service reviews and workforce planning.

Set up and manage forums for collaborative working cross multi-disciplinary sites including daily huddles and staff meetings.

Staff Management Responsibilities

Line manage staff and ensure accurate and timely update of staff changes on RotaMaster and to the payroll team in line with agreed deadlines.

Record and maintain records on staff attendance including absence, lateness, and failure to arrive for a shift, ensuring all instances are acted upon and completed within the specified timeframes. Manage sickness, disciplinary and performance issues and support designated staff in line with PELC policies.

Conduct regular bi-monthly one to ones to ensure any performance training needs or competency issues are identified and addressed swiftly.

Conduct annual appraisals including setting objectives and expectations.

Working with HR on the recruitment of reception staff for the UTC including shortlisting and conducting interview.

Organise site induction and appropriate training for new staff.

Working with HR to ensure all staff are up to date with all mandatory training and disclosures.

Ensure there is commitment to achieving continuous professional development of all staff.

Line manage, coach, motivate and develop team morale through effective personal leadership.

To be a role model for the service and staff working within the service.