The position also emphasises teamwork and planning for the upgrade or implementation of digital systems. Ideal candidates should have proficiency in English, with Welsh language skills being desirable. The role demands strong problem-solving abilities and effective communication skills to coach and support users effectively.
o Support digital services throughout their lifecycle, supporting the project implementation, transition to service and ongoing maintenance &management.o Responsible for ensuring digital services are performing within operational parameters.o Involved in the collation of data and further coordination with System Administration staff to facilitate the correct set up of users on the relevant digitalserviceso Facilitate, train, coach and support end users of digital services, providing support on best practice throughout the project implementation and ensuringefficient ongoing utilisation of the system(s).o Assist in the development of teaching packages and a support infrastructure for a range of staff using the digital system(s).o Responsible for supporting the implementation of digital systems across ABUHB ensuring that they meet the needs and relevant standards of theorganisation.o Resolve issues directly relating to digital serviceso Resolve day to day system issues.o Identify and troubleshoot bugs & errors and provide a route cause analysis.
Work as part of a project team to plan and prepare for the implementation / upgrade of digital systems.
Responsible for ensuring digital services are performing within operational parameters.
Facilitate, train, coach and support end users of digital services, providing support on best practice throughout the project implementation and ensuring efficient ongoing utilisation of the system(s).
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
About us
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac
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