Ward Clerk/ Receptionist inCardiff inCardiff PUBLISHED TUE 3 DEC 2024

Band 2 PERMANENT

Cardiff and Vale University Health Board rNOJ6m2c

Opportunities to make a positive first impression as the welcoming face of the hospital.

Engagement with diverse groups, including patients, families, and healthcare professionals, enhancing communication skills.

Working in a supportive and collaborative environment within Cardiff and Vale University Health Board.

Potential for personal growth and career advancement in the healthcare sector.

Ability to practice and improve bilingual skills, particularly if fluent in Welsh.

Contribution to a meaningful cause by supporting patient care and overall hospital operations.

Flexible working hours may be available, contributing to a better work-life balance.

The Ward Clerk/Receptionist at Cardiff and Vale University Health Board will be responsible for delivering exceptional customer service at the Reception of Hafan y Coed and the inpatient wards. This role involves acting as the primary point of contact for patients, relatives, staff, and visitors, ensuring a welcoming environment and addressing queries effectively. Strong communication skills are essential, and while Welsh language proficiency is desirable, candidates who speak English are also encouraged to apply. More detailed information can be found in the job description and person specification available in the application materials.

The postholder will provide a high quality customer service experience to the Reception and inpatient wards.

The postholder will be the first point of contact in welcoming all patients, staff and to Hafan y Coed, and to the inpatient wards.

Detailed job description and personal specification available in application.

The postholder will provide a high quality customer service experience to the Reception of Hafan y Coed AMHU and the inpatient wards. Welcoming all patients, relatives, other departments both internal and external and any other visitors. Demonstrating excellent communications skills when dealing with queries for all parties.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.