Suffolk Primary Care rpXpUM8j
The Locality Manager position at Suffolk Primary Care in Ipswich is a full-time role with a salary range of £55,000-£60,000 per annum. The successful candidate will provide leadership and management oversight for the Ipswich and East locality, encompassing three practices. Key responsibilities include directing service delivery, ensuring compliance with CQC regulations, strategic planning, financial management, and supporting operational matters. The Locality Manager will work closely with Practice Operation Managers and partners to foster collaboration, implement new operational strategies, and enhance patient care while achieving positive outcomes within a profitable and efficient environment.
Candidates should possess strong leadership skills, experience managing large teams, and the ability to build effective relationships across the partnership. Additional duties involve crisis management, budget oversight, recruitment strategy development, and ongoing performance assessments to meet all operational obligations. The role emphasises cultivating a high-quality service culture while aligning with the organisation’s vision and objectives for enhanced healthcare delivery.
Candidates should possess strong leadership skills, experience managing large teams, and the ability to build effective relationships across the partnership. Additional duties involve crisis management, budget oversight, recruitment strategy development, and ongoing performance assessments to meet all operational obligations. The role emphasises cultivating a high-quality service culture while aligning with the organisation’s vision and objectives for enhanced healthcare delivery.
Locality Manager
Full time
£55,000-£60,000 per annum
We are looking for a skilled and experienced Manager; someone ambitious and determined to make a difference.
The ideal candidate would lead, direct, manage and support service delivery for the Partnership.
This is a fantastic opportunity to play a key role in supporting one of the countrys largest primary care 'super-partnerships' as it evolves its business model. Experience and a proven track record of managing and leading large teams is essential.
As Locality Manager, you will have management oversight for our Ipswich and East locality, covering three of our Practices. Your responsibilities will include supporting operational delivery, ensuring CQC statutory compliance, strategic planning, and financial management.
About Us
SPC is an innovative partnership of likeminded Suffolk GP surgeries. Practices share resources and work together to ensure patients continue to receive high quality healthcare. Suffolk Primary Care is committed to a policy of equal opportunities in employment.
- Provide leadership to Managers in the operation and delivery of services, including implementing standardised operating procedures and policies across the Locality.
- Collaboration & Transformation. Work with managers to identify opportunities for implementing new ways of working or ways of improving services.
- Supports sites in locality with day to day operational matters
- Assist and Manage HR issues in locality with POMs
- Develop and implement recruitment planning and strategy
About us
Job Summary
As Locality Manager you will be responsible for the development and overall management of the sites in the locality. You will provide strategic leadership and management skills to enable practices to meet their agreed aims and objectives within a profitable, efficient, safe and effective working environment. Working closely with Partners and Practice Operation Managers (POMs) you will ensure delivery of services in line with contractual and regulatory requirements, achieving positive high quality outcomes for patients. You will support business development and ensure compliance across the locality.
Additionally, you will develop supportive and proactive relationships between practices SPC shared services teams.
Main areas of responsibility include
- Provide leadership to Managers in the operation and delivery of services, including implementing standardised operating procedures and policies across the Locality.
- Collaboration & Transformation. Work with managers to identify opportunities for implementing new ways of working or ways of improving services.
- Supports sites in locality with day to day operational matters
- Assist and Manage HR issues in locality with POMs
- Develop & implement recruitment planning and strategy
- CQC Compliance
- Governance compliance, including Complaints support and incidents
- Oversight and support site performance, including QOF and Enhanced services
- Support Partners in locality
- Focus on income maximisation and cost management with sites
- Working with practices to support aims & objectives of the PCN
- Manage crisis.
- Budget management in collaboration with Central Finance and POMs
- Chairing of monthly Managers meeting
- Attendance at PCN Management board
- Planning & implementation of change management
- Keep updated on the latest clinical governance, health & safety and CQC protocols and procedures
Key skills/expertise
- Ability to build effective relationships with managers across the partnership
- Ability to create and motivate teams
- Outstanding communication skills
- Project management
- Calm in a crisis
Leadership
- Demonstrating exceptional leadership to deliver partnership objectives
- You should lead your teams through living SPCs values and be part of the organisational cultural change, hold colleagues to account, support them to be their best and celebrate their success.
- Make sure all colleagues understand the vision and objectives of our organisation and services demonstrating visible leadership.
- Develop leadership potential at all levels to enable others to make a difference to the care we provide.
- Ensure a high standard of recruitment and selection, adhering to policy and procedures
- Lead and actively support the partnership to deliver an efficient, effective and high-quality service.
Operational and Performance Management
- Meet operational obligations for all local commissioners, NHSE and the Care Quality Commission as set out in contracts or Service Level Agreements.
- Ensure regular performance reviews of all services.
- Ensure that all colleagues are receiving appropriate support and development
- To make sure that any change in service or addition to service meets all quality and safety standards for patients.
- Place equal importance on Quality, Performance and Financial balance.
Financial Management
- Responsible with sites for the control and management of operational budgets.
- Awareness of activity levels impact on finances and adjusting the service accordingly.
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Useful skills for a Locality Manager:
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To work as a Locality Manager in the UK, you will need a combination of practical skills, experience, and personal attributes. Here are some key skills and qualifications that are typically required:
Essential Skills:
1. Leadership and Management: Ability to lead a team, motivate staff, and manage performance effectively.
2. Communication Skills: Strong verbal and written communication skills are essential for interacting with staff, stakeholders, and the community.
3. Organizational Skills: Ability to plan, prioritize tasks, and manage multiple responsibilities simultaneously.
4. Problem-Solving Skills: Capability to identify issues, analyze situations, and develop effective solutions.
5. Budgeting and Financial Management: Knowledge of financial practices, including budgeting and resource management.
6. Understanding of Local Government and Policy Frameworks: Familiarity with local government operations, policies, and regulations relevant to the community.
7. Project Management: Skills in managing projects from conception to completion, including assessing risks and managing timelines.
8. Interpersonal Skills: Ability to build relationships with a range of stakeholders, including community members, other professionals, and external organizations.
9. Conflict Resolution: Skill in managing conflicts and negotiating solutions in challenging situations.
10. Strategic Planning: Ability to develop and implement strategic plans to improve locality services and outcomes.
Qualifications and Experience:
1. Educational Background: A degree in public administration, social sciences, management, or a related field is often preferable.
2. Professional Experience: Experience in management or supervisory roles, particularly within local government, community services, or social care sectors.
3. Knowledge of Community Needs: Understanding the needs and challenges of the local community you will be managing.
4. Training and Certifications: Relevant qualifications, such as a leadership or management certification (e.g., ILM, CMI), would be beneficial.
5. Continuing Professional Development: Commitment to ongoing training and professional development in relevant areas.
Personal Attributes:
1. Empathy and Compassion: Ability to understand and respond to the needs of the community and staff.
2. Resilience: Capacity to remain calm and effective under pressure.
3. Integrity and Ethics: Strong ethical foundation and commitment to public service.
4. Adaptability: Ability to adjust to changing demands and circumstances in a dynamic environment.
5. Community-Oriented Mindset: A focus on enhancing the well-being and quality of life for local communities.
