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Patient AdministratorinGrimsby or ScunthorpeinGrimsby or ScunthorpePUBLISHED WED 12 MAR 2025

Band 2  PERMANENT 
NHS

Lincolnshire Community Health Service NHS TrustFollow Lincolnshire Community Health Service NHS Trust

Opportunity to work within a supportive team environment with diverse healthcare professionals.
Contribute to the health and well-being of the community through administrative support in sexual health services.
Full training provided, making it an excellent role for beginners in healthcare administration.
Varied responsibilities, including reception duties, administrative tasks, and interaction with patients.
Opportunity to develop strong communication and interpersonal skills through patient interaction.
Travel time and expenses are covered when required to support different clinics.
Work within a reputable organization like the Lincolnshire Community Health Service NHS Trust, contributing to public health.
Are you looking for a rewarding opportunity in the heart of Grimsby or Scunthorpe? Lincolnshire Community Health Service NHS Trust is seeking a dedicated Patient Administrator to join our North Lincolnshire Integrated Sexual Health (NLiSH) team. If you have a caring nature and an eye for detail, this role could be perfect for you! Based primarily at the Quayside Medical Centre, you’ll play a crucial part in ensuring our clinics operate smoothly, providing vital support to both our clinical and non-clinical teams.

In this pivotal role, you will handle a variety of administrative tasks, from taking and forwarding calls to the booking of patient appointments, all while maintaining the highest levels of confidentiality. Experience in healthcare is a plus, but we welcome those new to the field, as comprehensive training will be provided. Your ability to engage with patients and colleagues with kindness and professionalism will make all the difference. If you’re ready to embark on a fulfilling career that makes a real impact, we invite you to apply and join our compassionate team!
Opportunity to work within a supportive team environment with diverse healthcare professionals.
Contribute to the health and well-being of the community through administrative support in sexual health services.
Full training provided, making it an excellent role for beginners in healthcare administration.
Varied responsibilities, including reception duties, administrative tasks, and interaction with patients.
Opportunity to develop strong communication and interpersonal skills through patient interaction.
Travel time and expenses are covered when required to support different clinics.
Work within a reputable organization like the Lincolnshire Community Health Service NHS Trust, contributing to public health.

More about the NHS
The National Health Service (NHS) is a cornerstone of healthcare in the United Kingdom, established in 1948 with the simple yet profound principle of providing healthcare to all citizens, free at the point of use. This revolutionary system aimed to ensure that access to medical services would not depend on an individual’s financial situation, a concept that has since become fundamental to British societal values.Learn more...
Useful skills for a Patient Administrator:
To work as a Patient Administrator in the UK, you'll need a combination of administrative, communication, and interpersonal skills, as well as specific knowledge relevant to the healthcare sector. Here are some key skills and qualifications that are essential for the role:
Essential Skills
1. Administrative Skills:
- Proficiency in office software (e.g., Microsoft Office Suite, specifically Word and Excel).
- Ability to manage appointments, schedules, and patient records efficiently.
- Familiarity with data entry and management systems.
2. Communication Skills:
- Strong verbal and written communication skills to interact with patients, healthcare professionals, and administrative staff.
- Active listening skills to ensure understanding of patient needs.
3. Interpersonal Skills:
- Empathy and sensitivity when dealing with patients, especially those who may be anxious or vulnerable.
- Teamwork abilities to collaborate effectively with other healthcare professionals.
4. Organizational Skills:
- Ability to manage multiple tasks and prioritize effectively.
- Attention to detail to maintain accurate records and avoid errors.
5. Problem-Solving Skills:
- Ability to handle patient queries and complaints in a calm and efficient manner.
- Critical thinking to navigate administrative challenges.
6. Knowledge of Healthcare Systems:
- Understanding of healthcare policies, procedures, and regulations in the UK.
- Familiarity with the National Health Service (NHS) and how it operates.
7. IT Skills:
- Comfort with healthcare management software and electronic health records (EHR) systems.
- Ability to learn new software and technologies as required.
Qualifications
- Education:
- A high school diploma or equivalent is typically required; further education or qualifications in healthcare administration may be advantageous.
- Experience:
- Experience in a healthcare setting, customer service, or administrative role is often preferred.
- Professional Development:
- Consider relevant certifications or courses in medical administration or healthcare management, such as those offered by the Institute of Healthcare Management (IHM) or similar organizations.
Personal Attributes
- Confidentiality: Strict adherence to patient confidentiality and data protection regulations (e.g., GDPR).
- Adaptability: Ability to work in a fast-paced environment and adapt to changes in procedures or policies.
- Cultural Competence: Understanding and respecting diverse backgrounds and needs of patients.
 


inGrimsby or Scunthorpe click to show distance
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