Medical ReceptionistinWillenhallinWillenhallPUBLISHED WED 30 OCT 2024
PERMANENT GOOD SALARY
Sina Health CentrerAgse5fj
Opportunity to make a direct impact on patient care by assisting them in accessing healthcare services.
A dynamic work environment with no two days being the same, involving a variety of tasks and responsibilities.
Enhances communication skills by interacting with patients, healthcare professionals, and team members.
Contribute to the operation of a vital healthcare facility, fostering a sense of community and support.
Gain valuable administrative skills, including data entry, appointment scheduling, and processing medical records.
Be part of a supportive team that values professional development and provides training opportunities.
Flexible working hours can allow for a good work-life balance, accommodating personal commitments.
Job Summary for Medical Receptionist at Sina Health Centre, Willenhall:
The Medical Receptionist will be responsible for greeting and assisting patients, directing them to appropriate services, and maintaining a friendly atmosphere in the practice. Key tasks include managing appointment requests, processing patient registrations and changes, and handling repeat prescriptions. The role requires a thorough understanding of practice procedures and the ability to cover for colleagues during absences.
Additional responsibilities encompass operating the telephone system, ensuring the security of the practice, and performing administrative duties such as scanning and photocopying. Maintaining patient confidentiality and adhering to health and safety protocols is essential. The candidate must support equality and diversity, communicate effectively with team members and patients, and engage in ongoing professional development.
Flexibility, teamwork, and a customer-oriented attitude are crucial for this role, which may involve various other tasks as requested by management. Previous applicants are advised not to reapply, and the closing date for applications may be earlier than stated due to high interest.
Opportunity to make a direct impact on patient care by assisting them in accessing healthcare services.
A dynamic work environment with no two days being the same, involving a variety of tasks and responsibilities.
Enhances communication skills by interacting with patients, healthcare professionals, and team members.
Contribute to the operation of a vital healthcare facility, fostering a sense of community and support.
Gain valuable administrative skills, including data entry, appointment scheduling, and processing medical records.
Be part of a supportive team that values professional development and provides training opportunities.
Flexible working hours can allow for a good work-life balance, accommodating personal commitments.
Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
To be able to cover as and when required, with flexibility to cover annual and sickness leave is essential.
PLEASE NOTE ; Due to high volumes of applications we may close this Job advert earlier than the advertised closing date. Previous applicants need not apply.
Job Responsibilities:
Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Scanning post in medical records
- Email and photocopy as requested
Reception
- Receiving patients consulting with members of Practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
Appointments
- Process appointment requests for today and future appointments from patients by telephone and in person.
- Deal with visits requests
Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area).
- Process repeat prescription request in accordance with Practice guidelines.
- Electronic Prescribing Service
- Have working knowledge of telephone system, during and after hours.
- Clear rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Make coffee/tea for doctors
- Any other tasks allocated by managers
About us
Administration
- To have a thorough knowledge of all Practice procedures.
- To work in accordance of written protocols
- Scanning post in medical records
- Fax and photocopy as requested
Reception
- Receiving patients consulting with members of Practice team
- Handing completed repeat prescriptions to patient and checking names and address.
- Be able to cover all reception position as necessary
Appointments
- Process appointment requests for today and future appointments from patients by telephone and in person.
- Deal with visits requests
Computer
- Registrations of new patients computer data entry and medical records.
- Process patients change of address computer data and medical records (have knowledge of Practice area).
- Process repeat prescription request in accordance with Practice guidelines.
- Electronic Prescribing Service
Telephone
- Have working knowledge of telephone system, during and after hours.
Other Tasks
- Clear rooms after surgeries
- Ensure building security have thorough knowledge of doors/windows/alarm.
- Make coffee/tea for doctors
- Any other tasks allocated by managers
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply Practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
- Participate in audit where appropriate
More information related to this job opportunity, from jobsincare:
Here are 5 questions you could be
asked
if you apply for this job:
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1. Can you tell us a bit about yourself and your professional background?
2. What motivated you to apply for the Medical Receptionist position at Sina Health Centre?
3. What previous experience do you have in a medical or healthcare setting?
4. How familiar are you with medical terminology and procedures relevant to a receptionist's duties?
5. Can you describe a time when you had to manage a difficult patient or situation? How did you handle it?
1. Can you tell us a bit about yourself and your professional background?
2. What motivated you to apply for the Medical Receptionist position at Sina Health Centre?
3. What previous experience do you have in a medical or healthcare setting?
4. How familiar are you with medical terminology and procedures relevant to a receptionist's duties?
5. Can you describe a time when you had to manage a difficult patient or situation? How did you handle it?
Useful skills for a Medical Receptionist:
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To work as a Medical Receptionist in the UK, you need a combination of administrative, interpersonal, and technical skills. Here are some key skills and qualities that are important for this role:
1. Communication Skills: Strong verbal and written communication skills are essential for interacting with patients, doctors, and other staff members.
2. Customer Service Skills: A friendly and approachable demeanor is important as you will be the first point of contact for patients. Being able to handle inquiries and complaints professionally can enhance the patient experience.
3. Organisational Skills: You must be able to manage multiple tasks efficiently, such as scheduling appointments, maintaining patient records, and managing files.
4. Attention to Detail: Accuracy is crucial as you will be dealing with sensitive patient information, medical records, and ensuring correct data entry.
5. Time Management: The ability to prioritise tasks and manage your time effectively is vital, especially in a busy medical environment.
6. IT Skills: Proficiency with computer systems, including practice management software, Microsoft Office, and other relevant applications is important for managing records, appointments, and correspondence.
7. Confidentiality and Data Protection Awareness: Understanding the importance of patient confidentiality and compliance with regulations such as the Data Protection Act is essential in a medical setting.
8. Teamwork: You will work closely with healthcare professionals, so being a team player and having the ability to collaborate effectively is important.
9. Problem-Solving Skills: Being resourceful and able to think on your feet when addressing issues or patient concerns is a valuable skill.
10. Basic Medical Knowledge: Familiarity with medical terminology and an understanding of the healthcare system can be beneficial.
11. Adaptability and Resilience: The ability to remain calm and composed in a fast-paced or stressful environment is important.
12. Basic Accounting and Financial Skills: Knowledge of handling billing and invoice generation can be helpful, especially in practices that do not have dedicated financial staff.
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