Booking and Scheduling Coordinator inDavyhulme inDavyhulme PUBLISHED TUE 7 JAN 2025

Manchester University NHS Foundation Trust (MFT) is one of the largest acute Trusts in the UK, employing over 20,000 staff.

We are responsible for running a family of nine hospitals across six separate sites, providing a wide range of services from comprehensive local general hospital care through to highly specialised regional and national services.

We are the main provider of hospital care to approximately 750,000 people in Manchester and Trafford and the single biggest provider of specialised services in the North West of England. We are also the lead provider for a significant number of specialised services including Breast Care, Vascular, Cardiac, Respiratory, Urology, Cancer, Paediatrics, Women's Services, Ophthalmology and Genomic Medicine.

We are looking to recruit a highly motivated and enthusiastic individual to provide comprehensive administrative support for the scheduling department at Trafford Elective Hub.You must have good all round administration skills, excellent interpersonal and communication skills with customer service experience and be computer literate with a working knowledge of MS Office.You will have attention to detail and the ability to prioritise incoming work so as to meet deadlines. With a strong emphasis on customer service, you will have good interpersonal skills and the ability to liaise with people at all levels.

The post will be based at Trafford General Hospital, within the Trafford Elective Hub.

• Physical Effort

The main physical effort needed for the post is the lifting and transporting of heavy patient notes between various hospital departments. The post-holder will also be required to sit in a restricted position at a computer for sustained periods of time entering patient information and answering telephone queries

• Mental Effort

The need to concentrate and analyse waiting list information with frequent interruptions, and respond to various enquiries from clinical, managerial, and admin & clerical staff whilst trying to meet specific deadlines

• Emotional Effort

Dealing with anxious, distressed patients (or relatives) waiting for hospital treatment. Contacting patients to deal with any queries they may have regarding their admission and having to deal with patient complaints concerning cancelled admissions. Dealing with highly pressured clinical staff

• Working Conditions

Requirement to use VDU more or less continuously during the working day, and regularly answer telephone queries from patients

About us

To find out more about the key responsibilities and the specific skills and experience youll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that youre even more equipped to make an informed decision to apply to us, youll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information youll need to be aware of before you submit an application form.

Diversity MattersMFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at looking forward to hearing from you!