Project Manager and Operational Lead for Outpatients inCanterbury inCanterbury PUBLISHED 14 DEC 2023
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General Retain overview that all equipment is maintained, serviced & repaired. Promote & maintain effective working relationships & communications with consultants, clinical , operational & managerial colleagues & other multi-agency professionals. Lead & facilitate decision making, within the service in conjunction with the Senior Management team. Manage & deal with sensitive & contentious issues. Use & maintain software packages Patient Safety and Quality Improvement To take responsibility for professional, policy and procedural processes to ensure best practice within the service. To develop excellent working relationships with the leads of Governance Patient Safety and Quality Improvement Managers to raise the profile and highlight the importance of governance across the service. To measure and report quality improvement metrics reporting at agreed frequency. Identify and minimise clinical and non-clinical risk issues reporting to the Outpatient Senior Team as appropriate. Working closely with the Governance Patient Safety and Quality Manager. Implementation of action plans to address areas which fall below acceptable standards. Ensure that accurate and legible patient records are kept in line with professional and legal requirements. Participate in audit and research programmes appropriate to the service. Report, investigate and act upon complaints and adverse Incidents in line with Trust policies. Collate themes, identify and share learning points and changes to practice for the service. Infection and Prevention and Control/ elimination of all avoidable Healthcare Associated Infection. Ensure staff standard of dress and appearance promotes patient and public confidence in Infection Prevention and Control practice within the service. Accountable for the service culture of cleanliness and compliance with best practice in Infection Prevention and Control, promoting zero tolerance to avoidable infection. Negotiate service level agreement with facilities provider and monitor performance, ensuring all staff are aware of how to request additional cleaning and report non-compliance. Participate in outbreak meetings as appropriate. Liaise with Health & Safety and Infection Control in order to maintain a Covid-19 Working Safe environment for all staff. Patient Experience Taking the lead role in planning effective, throughput of patients within the Outpatient setting in accordance with the 2 week and the 18 week pathway. Act as the patient advocate and ensure the advocacy role is understood by all staff. Ensure that Privacy and Dignity is maintained at all times. Promote excellent Customer Care sharing knowledge/experiences with others and assist in training to promote better quality service. Identify opportunities to enhance patient experience and lead on implementation of change to achieve these. Promote across the teams the importance of putting the patient at the heart of everything we do and actively seek feedback which can be acted upon. Developing the workforce Retain overview of the service vacancy factor and monitor active recruitment to vacancies within budgeted establishment. Monitor and lead on robust management of short and long-term sickness in accordance with Trust policy. Work with Operational Management team to ensure performance reviews are undertaken for all staff. Ensure an effective learning environment for all staff and encourage and enable all staff to reach their full potential and develop their career aspirations. Encourage team members at all levels to follow the work smarter and getting it right first-time ideas by streamlining and modernising their ways of working. Clinical governance Ensure adherence to the Governance Framework ensuring appropriate policies, protocols and guidelines are in place to support practice. Maintain and update the service base risk register on a monthly basis. Where there are areas of concern, ensure these are escalated appropriately identifying a clear reason for escalation. Work with Operational team to ensure staff complete mandatory training updates to achieve above 95% compliance for the service. Implements and embeds Policy changes within the service. Personal and Staff Development To identify own personal development needs and maintain the knowledge and skills necessary to perform role effectively. Develop and maintain a professional portfolio. To participate in an annual performance review with relevant updates, and to follow your personal development plan as agreed with your line manager. Freedom to Act Coordinates and plans the Outpatients service. Makes daily judgements to achieve agreed objectives and has the freedom to do so working within organisational and professional policies
This post is a key member of the Outpatients Team at East Kent Hospitals University NHS Foundation Trust.
The project manager/Operational Lead role is responsible for the delivery of projects to support the Outpatients Transformation Programme and to provide analysis in the support of service delivery for the wider Senior Management Team. The role includes leading transformational change for the Trust against a National Outpatients Transformation Programme and will include communication across services, ensuring appropriate processes and procedures are in place and updating / reporting on project progress
o Maintain responsibility for the projects in your charge with an overview of the day to day & future planning for service improvements & transformational change. o Responsible for analysing in depth data utilising knowledge from the Outpatients Services to make clear proposals and recommendations for service change or process change to enhance service delivery. o Assist in the development of the Outpatient Service Trust wide in conjunction with the other members of the Outpatient Senior Leadership Team in line with the Trust's strategic direction. o Ensure compliance with KPIs, national standards & legislation within the sites of the service. o Ensure that the service has an appropriately skilled & effective workforce supported by competency frameworks & productivity measures appropriate to the area of work. o Represent the service at Trust wide forums and inter agency meetings deputising for the Deputy General Manager when required. o Actively take part in and support divisional initiatives and issues. o Understand and assist with the Business Planning process and identify areas for cost improvements and income generation. o Lead on publicising & market Outpatients highlighting operational change and fostering of excellent working relationships across the care groups. o Influence and negotiate between the different functions of the service & between different departments of the Trust.
General Retain overview that all equipment is maintained, serviced & repaired. Promote & maintain effective working relationships & communications with consultants, clinical , operational & managerial colleagues & other multi-agency professionals. Lead & facilitate decision making, within the service in conjunction with the Senior Management team. Manage & deal with sensitive & contentious issues. Use & maintain software packages Patient Safety and Quality Improvement To take responsibility for professional, policy and procedural processes to ensure best practice within the service. To develop excellent working relationships with the leads of Governance Patient Safety and Quality Improvement Managers to raise the profile and highlight the importance of governance across the service. To measure and report quality improvement metrics reporting at agreed frequency. Identify and minimise clinical and non-clinical risk issues reporting to the Outpatient Senior Team as appropriate. Working closely with the Governance Patient Safety and Quality Manager. Implementation of action plans to address areas which fall below acceptable standards. Ensure that accurate and legible patient records are kept in line with professional and legal requirements. Participate in audit and research programmes appropriate to the service. Report, investigate and act upon complaints and adverse Incidents in line with Trust policies. Collate themes, identify and share learning points and changes to practice for the service. Infection and Prevention and Control/ elimination of all avoidable Healthcare Associated Infection. Ensure staff standard of dress and appearance promotes patient and public confidence in Infection Prevention and Control practice within the service. Accountable for the service culture of cleanliness and compliance with best practice in Infection Prevention and Control, promoting zero tolerance to avoidable infection. Negotiate service level agreement with facilities provider and monitor performance, ensuring all staff are aware of how to request additional cleaning and report non-compliance. Participate in outbreak meetings as appropriate. Liaise with Health & Safety and Infection Control in order to maintain a Covid-19 Working Safe environment for all staff. Patient Experience Taking the lead role in planning effective, throughput of patients within the Outpatient setting in accordance with the 2 week and the 18 week pathway. Act as the patient advocate and ensure the advocacy role is understood by all staff. Ensure that Privacy and Dignity is maintained at all times. Promote excellent Customer Care sharing knowledge/experiences with others and assist in training to promote better quality service. Identify opportunities to enhance patient experience and lead on implementation of change to achieve these. Promote across the teams the importance of putting the patient at the heart of everything we do and actively seek feedback which can be acted upon. Developing the workforce Retain overview of the service vacancy factor and monitor active recruitment to vacancies within budgeted establishment. Monitor and lead on robust management of short and long-term sickness in accordance with Trust policy. Work with Operational Management team to ensure performance reviews are undertaken for all staff. Ensure an effective learning environment for all staff and encourage and enable all staff to reach their full potential and develop their career aspirations. Encourage team members at all levels to follow the work smarter and getting it right first-time ideas by streamlining and modernising their ways of working. Clinical governance Ensure adherence to the Governance Framework ensuring appropriate policies, protocols and guidelines are in place to support practice. Maintain and update the service base risk register on a monthly basis. Where there are areas of concern, ensure these are escalated appropriately identifying a clear reason for escalation. Work with Operational team to ensure staff complete mandatory training updates to achieve above 95% compliance for the service. Implements and embeds Policy changes within the service. Personal and Staff Development To identify own personal development needs and maintain the knowledge and skills necessary to perform role effectively. Develop and maintain a professional portfolio. To participate in an annual performance review with relevant updates, and to follow your personal development plan as agreed with your line manager. Freedom to Act Coordinates and plans the Outpatients service. Makes daily judgements to achieve agreed objectives and has the freedom to do so working within organisational and professional policies
This post is a key member of the Outpatients Team at East Kent Hospitals University NHS Foundation Trust.
The project manager/Operational Lead role is responsible for the delivery of projects to support the Outpatients Transformation Programme and to provide analysis in the support of service delivery for the wider Senior Management Team. The role includes leading transformational change for the Trust against a National Outpatients Transformation Programme and will include communication across services, ensuring appropriate processes and procedures are in place and updating / reporting on project progress
o Maintain responsibility for the projects in your charge with an overview of the day to day & future planning for service improvements & transformational change. o Responsible for analysing in depth data utilising knowledge from the Outpatients Services to make clear proposals and recommendations for service change or process change to enhance service delivery. o Assist in the development of the Outpatient Service Trust wide in conjunction with the other members of the Outpatient Senior Leadership Team in line with the Trust's strategic direction. o Ensure compliance with KPIs, national standards & legislation within the sites of the service. o Ensure that the service has an appropriately skilled & effective workforce supported by competency frameworks & productivity measures appropriate to the area of work. o Represent the service at Trust wide forums and inter agency meetings deputising for the Deputy General Manager when required. o Actively take part in and support divisional initiatives and issues. o Understand and assist with the Business Planning process and identify areas for cost improvements and income generation. o Lead on publicising & market Outpatients highlighting operational change and fostering of excellent working relationships across the care groups. o Influence and negotiate between the different functions of the service & between different departments of the Trust.
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