SPA Administrator inMaidstone inMaidstone PUBLISHED
TUE 5 NOV 2024
Key responsibilities include effective communication with clients, managing complex calls, responding to inquiries, maintaining an organized administrative system, drafting correspondence, producing reports, and establishing filing systems. The successful candidate will demonstrate the ability to work independently, manage urgent situations, and contribute to a supportive team environment, all while adhering to organisational standards and timeframes.
We currently have an excellent opportunities for a Full Time band 3 administrator sitting within our Single Point of Access team to support the referrals for 111, Children and Young People's Mental Health, and Neurodevelopmental Service. The position will contribute to the efficient running of the team. The successful candidates will help strengthen our current team, improving communication and making responses quicker.
You will possess excellent administrative skills and telephone skills and should be able to develop good working relationships with colleagues. You will be an excellent communicator and have the ability to prioritise your workload. You will support the processing and management of all referrals service is a timely and efficient way ensuring that work is completed in a safe and timely manner.
About us
Key Responsibilities:
- Communicate effectively with a range of people, either in person or on the telephone, promptly and in a professional and courteous manner whilst recognising barriers to communication.
- Ensure that complex calls from anxious and distressed clients are passed to appropriate person to deal with (dealt with) effectively and appropriately, or escalated to senior staff member if appropriate
- Respond to enquiries, and take appropriate action on behalf of the service, either by telephone, or correspondence, within agreed time limits.
- Manage and maintain an efficient administrative system on behalf of others.
- Draft general correspondence on behalf of own service.
- Accurately produce reports, correspondence and documents from a variety of sources.
- Work without supervision and ensure urgent situations are addressed swiftly.
- Ensure workload is managed and prioritised appropriately.
- Establish and maintain electronic and manual filing systems.
- Type letters generated by the service
- Input generic data into organisational systems or in-house records. Printing of simple reports ie training records or basic clinical info
- Support the telephone rota
Although we are a registered sponsor organisation, we are unable to offer sponsorship for some job roles, and this will be identified through filtering questions at the start of any job application on the Trac recruitment system.
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