Stand by, we'll show you...
This is a fantastic opportunity for a hardworking and enthusiastic individual to join the admin team at Bristol Royal Infirmary, part of UHBW, in an acute city centre hospital.
Working in a fast-paced environment as part of a friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks.
For further details please view the job description and person specification.
This is a part time position, based at the Bristol Royal Infirmary. 18.75 hours per week over 3, 4 or 5 daysbetween Monday - Friday 8am-5pm - working pattern to be agreed
Communication:
- To support the triaging of referrals by liaising with key clinical staff
- Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
- Act as a point of contact for queries from clinical and non-clinical staff
- Liaise with clinical and non-clinical teams across the Trust via telephone and email
- Escalate patient queries, capacity problems and general issues as appropriate
- Communicate changes to clinics and appointments to patients as instructed, often at short notice
- To support the triaging of referrals by liaising with key clinical staff
Patient Care:
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:
- To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- Attend appropriate meetings as required by the role's line manage
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
This is a fantastic opportunity for a hardworking and enthusiastic individual to join the admin team at Bristol Royal Infirmary, part of UHBW, in an acute city centre hospital.
Working in a fast-paced environment as part of a friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks.
For further details please view the job description and person specification.
This is a part time position, based at the Bristol Royal Infirmary. 18.75 hours per week over 3, 4 or 5 daysbetween Monday - Friday 8am-5pm - working pattern to be agreed
Communication:
- To support the triaging of referrals by liaising with key clinical staff
- Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
- Act as a point of contact for queries from clinical and non-clinical staff
- Liaise with clinical and non-clinical teams across the Trust via telephone and email
- Escalate patient queries, capacity problems and general issues as appropriate
- Communicate changes to clinics and appointments to patients as instructed, often at short notice
- To support the triaging of referrals by liaising with key clinical staff
Patient Care:
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:
- To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- Attend appropriate meetings as required by the role's line manage
About us
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Please wait...this will take a moment...
