Candidates should exhibit a professional and empathetic demeanor towards patients and their relatives, especially in challenging situations. The role also entails organizing clinic lists, monitoring appointment requests, and ensuring efficient use of resources in collaboration with clinicians and managers. This position offers a flexible working schedule of 18.75 hours per week, with working patterns to be agreed upon within Monday to Friday, 8 AM to 5 PM.
This is a fantastic opportunity for a hardworking and enthusiastic individual to join the admin team at Bristol Royal Infirmary, part of UHBW, in an acute city centre hospital.
Working in a fast-paced environment as part of a friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks.
For further details please view the job description and person specification.
This is a part time position, based at the Bristol Royal Infirmary. 18.75 hours per week over 3, 4 or 5 daysbetween Monday - Friday 8am-5pm - working pattern to be agreed
Communication:
- To support the triaging of referrals by liaising with key clinical staff
- Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
- Act as a point of contact for queries from clinical and non-clinical staff
- Liaise with clinical and non-clinical teams across the Trust via telephone and email
- Escalate patient queries, capacity problems and general issues as appropriate
- Communicate changes to clinics and appointments to patients as instructed, often at short notice
- To support the triaging of referrals by liaising with key clinical staff
Patient Care:
- To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:
- To manage and monitor all outstanding appointment requests through the Trust's Patient Administration System (PAS) and escalate any issues immediately to your manager
- Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
- Attend appropriate meetings as required by the role's line manage
About us
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
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