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ReceptionistinHuntingdoninHuntingdonPUBLISHED TUE 8 OCT 2024

Depending on experience  PERMANENT  GOOD SALARY 

Wellside SurgeryFollow Wellside Surgery

Opportunity to provide valuable patient care and support to a diverse group of around 8800 patients.
Engagement with the community, facilitating a friendly and welcoming environment for patients.
Flexibility in working hours, allowing for a better work-life balance.
Variety of responsibilities including customer interaction, administration, and problem-solving, making the job dynamic and interesting.
Supportive team environment, working alongside healthcare professionals to improve patient services.
Contribution to the efficient operation of the healthcare practice, directly impacting patient satisfaction and care delivery.
Development of valuable skills in communication, organization, and office management that are transferable to other roles.
Wellside Surgery in Huntingdon is seeking an enthusiastic Receptionist to join their team, which provides patient care to approximately 8,800 registered patients. The role involves working in a busy reception office to deliver a high level of customer service by welcoming patients, handling inquiries, directing calls, booking appointments, and processing patient-related requests. The position requires approximately 20 hours per week, with flexible hours to accommodate peak demand and staff absences.

The Receptionist will report to the Practice Manager and will be responsible for various administrative tasks, including processing prescription requests, managing patient notes, and performing general office duties. While this summary outlines key responsibilities, the post holder may be expected to take on additional duties as needed, with any significant changes to the job description discussed with them.
Opportunity to provide valuable patient care and support to a diverse group of around 8800 patients.
Engagement with the community, facilitating a friendly and welcoming environment for patients.
Flexibility in working hours, allowing for a better work-life balance.
Variety of responsibilities including customer interaction, administration, and problem-solving, making the job dynamic and interesting.
Supportive team environment, working alongside healthcare professionals to improve patient services.
Contribution to the efficient operation of the healthcare practice, directly impacting patient satisfaction and care delivery.
Development of valuable skills in communication, organization, and office management that are transferable to other roles.

Useful skills for a Receptionist:
To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
 


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