Receptionist inHuntingdon inHuntingdon PUBLISHED
TUE 8 OCT 2024
Depending on experience
PERMANENT GOOD SALARY
Wellside Surgery rZuRxO20
Opportunity to provide valuable patient care and support to a diverse group of around 8800 patients.
Engagement with the community, facilitating a friendly and welcoming environment for patients.
Flexibility in working hours, allowing for a better work-life balance.
Variety of responsibilities including customer interaction, administration, and problem-solving, making the job dynamic and interesting.
Supportive team environment, working alongside healthcare professionals to improve patient services.
Contribution to the efficient operation of the healthcare practice, directly impacting patient satisfaction and care delivery.
Wellside Surgery in Huntingdon is seeking an enthusiastic Receptionist to join their team, which provides patient care to approximately 8,800 registered patients. The role involves working in a busy reception office to deliver a high level of customer service by welcoming patients, handling inquiries, directing calls, booking appointments, and processing patient-related requests. The position requires approximately 20 hours per week, with flexible hours to accommodate peak demand and staff absences.
The Receptionist will report to the Practice Manager and will be responsible for various administrative tasks, including processing prescription requests, managing patient notes, and performing general office duties. While this summary outlines key responsibilities, the post holder may be expected to take on additional duties as needed, with any significant changes to the job description discussed with them.
The Receptionist will report to the Practice Manager and will be responsible for various administrative tasks, including processing prescription requests, managing patient notes, and performing general office duties. While this summary outlines key responsibilities, the post holder may be expected to take on additional duties as needed, with any significant changes to the job description discussed with them.
We are looking for an enthusiastic individual to join our existing Reception Team providing high levels of patient care to our registered list of approx 8800 patients.
You will be working in our busy reception office to ensure that our patients are provided with a highly customer focussed service to meet their individual needs.
About us
Job Description Receptionist
RESPONSIBLE TO: The receptionist will receive instructions from, and beresponsible to, the Practice Manager.
HOURS OF WORK: 4 sessions (approx 20 hours) per week. The hours of duty for this post allow for flexibility in order tocover periods of high demand, holiday and sick leave ofexisting staff.
RATES OF PAY: As per contract.
SUMMARY OF RESPONSIBILITIES
In order to facilitate Doctors and Nurses in attending to the needs of the patients, the post holder will :
- Welcome patients at the main reception desk, assist with their enquiries or direct accordingly.
- Answer telephones assist with enquiry or direct calls appropriately, record and pass on messages to members of the Primary Health Care Team in accordance with Practice Protocol.
- Book appointments as appropriate via contact over the telephone or in person.
- Deal with queries according to guidelines laid down by Practice Policy.
- Process patient deductions and prepare paper notes for return to PCSE.
- Process requests for the return/collection of patient notes from offsite storage provider
- Process repeat prescription requests received online/via email.
- Varied general administration duties as required, in order to aid the achievement of targets.
Postscript
This is a summary of key tasks, and is not intended as a comprehensive description of duties of the post. The post holder may be required to undertake other duties which are not specifically mentioned above. Any significant changes to this job description will be made in consultation with the post holder.
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Useful skills for a Receptionist:
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To work as a receptionist in the UK, you'll need a mix of technical, interpersonal, and organizational skills. Here are some key skills and qualities that are typically required:
Technical Skills:
1. Computer Proficiency: Familiarity with word processing, spreadsheet software, and email systems. Knowledge of office management software and appointment scheduling tools can be beneficial.
2. Telephone Skills: Ability to handle calls professionally, take messages accurately, and use telephone systems effectively.
3. Data Entry: Attention to detail when inputting and managing information in databases.
Interpersonal Skills:
1. Communication Skills: Strong verbal and written communication skills to interact effectively with clients, visitors, and staff.
2. Customer Service Skills: Ability to provide a warm and friendly welcome, as well as address inquiries and concerns in a professional manner.
3. Problem-Solving: Capability to handle unexpected situations calmly and effectively.
Organizational Skills:
1. Time Management: Ability to prioritize tasks, manage appointments, and keep the reception area running smoothly.
2. Multitasking: Skill in handling various tasks simultaneously, such as answering phones, greeting visitors, and managing paperwork.
3. Attention to Detail: Ensuring accuracy in message-taking, appointment scheduling, and maintaining records.
Personal Qualities:
1. Professionalism: A keen sense of professionalism in appearance and behavior, as the receptionist represents the company.
2. Adaptability: Flexibility to adapt to different situations and changes in the work environment.
3. Teamwork: Ability to work collaboratively with other staff members in a busy office.
Additional Considerations:
- Experience: Previous experience in customer service or office administration can be advantageous.
- Language Skills: Proficiency in multiple languages can be a plus, especially in multicultural environments.
- Health and Safety Awareness: Basic understanding of health and safety regulations to ensure a safe work environment.
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