PTS Ambulance Care Assistant - Dewsbury and HuddersfieldinWest YorkshireinWest YorkshirePUBLISHED WED 12 FEB 2025
Candidates will undergo a comprehensive four-week training program starting from April 2025. The Trust encourages ongoing staff development, career progression, and offers access to the NHS Pension Scheme and various employee benefits. Ideal applicants will demonstrate empathy, excellent customer service skills, and the ability to adapt their communication style to meet individual patient needs in a fast-paced environment.
Would you like to be part of a team delivering an invaluable service to our patients within the Yorkshire region?
Do you love supporting and working with members of the public? Could you communicate with a wide range of people, from patients to healthcare representatives, adapting your approach to give the best possible customer service? Do you enjoy overcoming challenges as part of a team and carrying out manual handling tasks? Do you enjoy driving and visiting new areas across West Yorkshire and beyond? Are you interested in being part of a team that delivers over 900,000 non-emergency patient journeys across Yorkshire each year?If this sounds like you, we would love to receive your application to join our team of non-emergency patient transport service (PTS) ambulance care assistants.
We have permanent full-time positions in Huddersfield and Dewsbury but we are also looking for bank staff on zero hour contracts staff.
Please note - you must have a full UK manual driving licence to apply for this role.
Training Courses are full time, Mon- Fri for 4 weeks, full attendance is required and will start from April 2025 onwards
Please click below link to view a video about the role: www.jobsincare.com/job/jbnsqeH4
Yorkshire Ambulance Service NHS Trust is committed to Equality and Diversity, with a range of occupational health and support services available to all staff.
You will support patients, their carers and healthcare representatives, transporting them on journeys to and from healthcare appointments, and helping hospitals discharge patients when they are fit enough to leave a hospital setting.
You must be able to consider each patient as an individual and meet a wide variety of communication and other needs.
Most importantly, you will need to be polite, professional, and eager to make the patients experience a pleasant one.
The Trust operates a formal program of ongoing staff development, with training opportunities and offers good opportunities for career progression.
You will be able to join the NHS Pension Scheme and will be able to access other NHS money saving benefits for example, access to discounts in over 200 stores, days outs and restaurants by signing up to a Blue Light card.
At times you may work on your own, or sometimes as part of a double crew transporting a wide range of patients across Yorkshire and Humberside.Applicants who have applied for a similar post within the last six months, need not apply.
About us
What do our Non-Emergency Ambulance Care Assistants say about their role?
"Every journey is different, but the best ones are where I come away feeling like I have really helped the patient. We provide such an important service for those patients with medical conditions which mean they can't get to their appointments any other way and being thanked for getting them there makes me feel like I'm doing something really worthwhile." (ACA based at Wakefield)
"I enjoy using my skills to adapt my style of communication to individual patient needs. Sometimes I need to give a clearer explanation of the manual handling task that we are about to complete - but I find it rewarding to be able to support patients with complex mobility needs to and from the hospital." (ACA based at Huddersfield)
Please see the attached job description for further information. When applying, remember to fill out the application in full and check for errors with spelling and grammar. Have someone else check through it if you need to. List your previous employment in date order, starting with the most recent so that we can see the skills youre currently using.
For your application to be shortlisted you need to use the supporting evidence section to showcase why you are right for the job which should include information such as: Telling us what makes you compassionate and about any experience you have in showing empathy. Describing your relevant experience and how you think that makes you suitable for the role. Describing your track record of providing excellent patient care or customer service in a fast-paced environment. Describing your ability to work under pressure.
Your supporting statement should be at least two paragraphs long (around 500 words), but dont paste your CV in this section were not able to shortlist if you do.
If you love to talk, are passionate about providing excellent patient care and have no issue carrying out manual handling tasks - we would love to hear from you!
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