Candidates should possess a Care Certificate or relevant experience in a healthcare setting, demonstrating effective communication skills and the ability to work collaboratively within a multidisciplinary team. Additionally, the Clinical Support Worker will ensure a clean and professional environment, manage medical devices, and participate in training and audits as directed by supervising staff. A commitment to ongoing personal development and compliance with trust policies is essential for this position.
Are you a healthcare assistant or clinical support worker with a passion for working with children and young people?
The Children's Centre at Norwich Community Hospital is seeking an enthusiastic clinical support worker to provide a pre-clinic, and support the day-to-day running of the centre and the community paediatrician appointments.
The clinical support worker will facilitate the efficient running of the Children's Centre by supporting the day-to-day running of clinics, performing clinical duties during a pre-clinic, maintaining the equipment, managing stock levels, and performing infection control procedures.
- To book appointments for and perform the pre-clinic appointments which includes but not limited to anthropometric measurements, general concerns, and holistic assessments.
- To report to registered staff any patient that gives cause for concern or any observed changes in a patient's clinical condition.
- To support patient's emotional well-being by supporting positive conversations.
- To accurately document all care delivered to patients, including recording documentation electronically on trust systems maintaining confidentiality at all times.
- To greet, interact with, and emotionally support the patient's and attendees of the Children's Centre
- To book appointments for patients to attend follow-up appointments with the Community Paediatric service.
- To assist and take responsibility for maintaining medical devices and clinical equipment, including decontamination, taking devices to families and keeping accurate records.
- Be responsible for the ordering of medical / surgical supplies and ensure these are stored correctly.
- To adhere to trust infection control procedures, including the cleaning of toys and clinic rooms.
- To chaperone/escort patients to other clinical departments and or NHS Units under the direction of the Community Paediatrician or RN.
- To provide reception cover at the Children's Centre, responding to patient and attendee queries, and answering the telephone
About us
In addition to the above main duties, the clinical support worker will be responsible for the following:
Communication
1. To welcome patients, visitors, and relatives to clinical areas where required, providing assistance, support and information as needed. Being aware of barriers to effective communication and respond appropriately.
2. To answer the telephone, when necessary, in a polite courteous manner and respond appropriately within remit and pass on enquiries to the Community Paediatrician or Registered Nurse.
3. Communicate effectively within the nursing team, multi-disciplinary team and other departments to ensure that patient care is well planned and coordinated.
4. To contribute to the handover of the care of patients within the team under the direct supervision of a Community Paediatrician or RN, maintaining confidentiality at all times.
5. Report and record using the trusts systems (Datix) of all incidents, accidents, and complaints to the senior nurse on duty.
6. Use the System One and ICE and other trust systems as required by the clinical area
Management
1. Promote a professional, welcoming and uncluttered environment, keeping all storage areas well stocked, safe, clean and tidy, in accordance with any relevant legislation.
2. To be responsible for the maintenance of all medical devices used within the clinical team, including maintaining the service log, liaising with patients, and families where monitors require servicing, delivering and collecting equipment form patients, with oversight from a registered nurse.
3. Work collaboratively with the integrate care system when patient equipment / medical devices require purchasing, delivering and servicing.
4. Ensure all waste is disposed of in line with trust policy.
5. Participate in audit under the direction of the Community Paediatrician or RN.
Professional/Educational
1. To ensure up to date with all mandatory (including if appropriate safeguarding and safeguarding supervision) training sessions.
2. To have completed the Care Certificate or relevant experience in a care setting
3. To be flexible in relation to patient requirements.
4. To continue personal development in relation to identified objectives.
5. To supervise and support new staff and working with local induction programme
6. Maintain up to date knowledge of changes in policies and procedures relevant to the post
7. Participate in training and supervision sessions relevant to the clinical area this could include clinical competences where appropriate
8. Ensure that attendance at an annual appraisal is maintained and documented
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