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Receptionist - Plas Menai Surgery with GP Practice in Wales in Llanfairfechan, Gwynedd
Salary Available Upon Request 20 to 30 hours a week Plas Menai Health Centre have a vacancy for a part time Care Navigator. Our Care Navigation roles are varied and interesting, all applicants should be self-motivated and dedicated to providing excellent customer service. The successful candidate would be someone who enjoys working in a fast-paced environment who can provide compassion and support to our patients. Excellent communication and team working skills are essential. If you think this sounds like you, please apply. Process appointment requests for today/future appointments from patients by telephone via Accurx Processing repeat prescription request in accordance with practice guidelines Dealing with patients queries Completing tasks Communicating with Pharmacies and other outside agencies Liaising with Drs/nurses were necessary Answer desk /phone Emails - action/distribute Raise blood forms About us Process appointment requests for today/future appointments from patients by telephone via Accurx Processing repeat prescription request in accordance with practice guidelines Dealing with enquiries, making new and follow-up appointments and generally advising patients on non-clinical matters Communicating with Pharmacies and other outside agencies Liaising with Drs/Nurses were necessary Amend and cancel patient appointments in line with practice appointments procedures Answering telephone calls, taking messages, ensuring all are actioned / redirected / documented Responding to requests or queries for support as they arise in an appropriate and timely manner Photocopying Tasks, Answer desk /phone Emails - action/distribute Raise blood forms Be able to cover all reception positions as necessary Have working knowledge of telephone system Team work